Scheduler

1 week ago

Melbourne, Australia Service Stream Full time

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a Scheduler to join Service Stream’s Workforce Management Center in our Collin’s Street, Melbourne office
About the Role

Service Stream’s Telecommunications division are currently seeking a Scheduler to join our growing company. You will be responsible for delivering accurate and quality outcomes to Service Stream’s Telecommunication team and other external clients and stakeholders, namely NBN Co.

Nature of position: Permanent, Full Time

Location: Collins Street, VIC

Reporting Line: Team Leader

Key Responsibilities

In this role you will provide expert advice and guidance to Service Stream’s UNM sub-contractor and internal work force and other stakeholder groups in relation to UNM Optimization and Network Assurance work orders. The expected outcome of our core activity is to manage work orders to meet their service level or finish no later than times.

This role is responsible for:

- Receive, analyse, and dispatch work to a sub-contractor work force and internal workforce utilising Service Stream’s scheduling principles and the Unify activity scope and/or commercially approved policies/processes
- Provide Service Stream’s sub-contractors and internal work force with accurate information, advice and solutions in-line with WMC processes and guidelines.
- Liaise with sub-contractor groups, WMC line management and NBN.Co teams on difficult or complex work orders or when a work order is a risk of failure.
- Ensure work orders are accurately maintained, updated, and completed in Service Stream systems.
- Reconcile dispatch work to client files or internal files were required or requested.
- Guide and educate the sub-contractor workforce on UNM order completion requirements to ensure KPI achievement.
- Receive and respond to verbal and non-verbal communications within agreed service levels or as outlined within relevant processes.

About You

In addition to the above, we require an individual with:

- A sound knowledge of the Telecommunications Industry with a focus on the NBN project is desirable
- Demonstrated knowledge of or experience working within a scheduling or work order management environment.
- Be able to communicate effectively and professionally (verbally and written).
- Sound knowledge of the NBN Co. National Broadband Network and its roll out program (desirable)
- Intermediate computer skills to navigate a variety of different computer programs.
- Highly attentive to detail and maintains good time management skills.
- Be prepared and able to work within a dynamic, high volume, fast paced environment maintaining a mature and positive work ethic.

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
_Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities._
- We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Customer Care

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