Store Manager

2 weeks ago

Newcastle, Australia People Equity Full time

Retail destination of choice - customer loyalty like no other
- Long-term role for someone who loves "the business of running a business"
- Exceptional team, very generous base + vehicle + bonus

**Key Points**:

- Join one of the flagship stores watched nationwide with customer loyalty like no other
- Long-term role for someone who loves "the business of running a business"
- Exceptional team, support and condition

**What's in this for you?**
- Opportunity to build your career with a national BOOMING retailer in one of the highest profile stores in the group where the career progression opportunities are endless.
- To be surrounded by tool and hardware retail enthusiasts, who are SO passionate about this store, the national brand, the product ranges on offer and customer base that they have helped to create
- To be empowered and rewarded for your leadership experience, authenticity, love for customers and hunger for a culture where ‘people’ & customers are at the forefront of everything
- The autonomy, trust and reward to run a sales floor, business and team, committed to going the extra mile, every day
- The opportunity to be part of loyal, hard-working team. This is a ‘great to greater’ scenario

**Your prospective employer**:
...is a trusted name amongst the retail trade. As a national group, this retail brand performs at a rate well above the market norms and it has a continued national store rollout strategy. Well respected in the industry for their depth of knowledge in their core categories and private label offering, this Newcastle store (in a PRIME location), is one of their flagships. With exciting year on year growth and a culture built around valuing its people and providing exceptional service to their customers evert time, this store is attracting and retaining dynamic individuals of the highest calibre. This is your opportunity to join, and to be surrounded by a team who are passionate about tools, the trade and DIY where the ultimate goal is delivering the best products, information and service to their customers every day in every way.

**What will you do in an average week?**
- Take on full 'end to end' store accountability for driving sales, building customer relationships, managing store KPI’s and promotions and ensuring merchandising standards are at a superior level
- Influence, motivate and inspire your ‘high performing’ team to deliver an exceptional retail experience and service to customers that will ensure they keep coming back, every time
- Use your solid retail skills to ensure the fundamentals are exceptionally executed, including full stock on shelf, cleanliness, customer service, VM, inventory management and loss prevention
- Communicate effectively and positively with the store team to execute change initiatives and implement new ideas (whether yours or that of your team)
- Be a valued brand ambassador and the ‘face’ of your store.

**Here’s what it will take**:

- **You are a credible Store Manager**: with years of proven experience in large format retailer with a significant turnover
- **You have an affinity with hardware/tools**; whether through your retail career or personal interests. It is not essential to have worked within another hardware/tools retailer.
- **You are a culture builder**: You get the best out of your team by celebrating discretionary efforts, creating purpose and a sense of belonging and by building trust. You listen and you project openness and approachability
- **You’re a performer & you deliver in the right way**: You have led large teams and can articulate how you have been able to enhance business efficiency and performance to deliver outstanding results
- **You have strong business acumen & financial literacy**: You can manage a P&L and understand the financial levers across all aspects
- **You are impactful**: you naturally translate the ‘vision’ into day-to-day performance
- **You are considered**: a coach and mentor and you can foster a culture of evolution and change
- **You are a strategic thinker**: you know how to get the ‘rubber to hit the road’
- **You drive accountability**: you achieve this in how you develop the competencies and capabilities of your people through effective leadership techniques
- **You are passionate and self-driven**: You thrive taking ownership and working in a proactive/forward thinking manner. You like to get things done
- **You love customers**: they are centric to everything you do
- **You genuinely care**: For your team, the business and importantly for providing the best possible service outcome and product solution for your customers
- You have **well-honed operational skills** across inventory planning and management, and shrewd financial control and authenticity oozes from your every pore
- You are practical in nature and can turn your hand to anything during the course of a day. **Hard work** is part of your DNA

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