Education and Teaching Support Officer

3 weeks ago

Sydney, Australia University of New South Wales Full time

**Job no**: 523577

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Administration, Research Administration support
- **One of Australia’s leading research & teaching universities**:

- **Vibrant campus life with a strong sense of community & inclusion**:

- **Enjoy a career that makes a difference by collaborating & learning from the best**

**At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.**

The School of Biological, Earth and Environmental Sciences (BEES) examines the natural environment,

including life, from the core of the Earth to its upper atmosphere, deep in time through to the present and modelling towards the future. Research within BEES is clustered within four general thematic areas: Ecology and Evolutionary Biology; Climate Science; Environmental Change, Sustainability and Resources; Paleoenvironments and Earth History.

The School of BEES has over 150 academic and professional staff, over 170 research students and 60 honours students. The Education and Teaching Support Officer (Level 5/Level 6) plays a key role in facilitating the efficient functioning of teaching and learning activities within the School of BEES.

The role will work closely with the Teaching Support Team, Academic Program Authorities and Course Convenors to support the delivery of undergraduate and postgraduate programs and courses.

**About the role**
- **$82K - $103K** plus 17% Superannuation and annual leave loading
- Fixed term - (to December 31st, 2025)
- Full time (35 hours)

The role of Education and Teaching Support Officer reports to the School Manager and has no direct reports.

**LEVEL 5**:
**Specific responsibilities for this role include**:

- Provide comprehensive administrative support to course convenors and Honours Coordinators during the planning, delivery, and evaluation of undergraduate and postgraduate coursework courses.
- Assist in organizing supplementary exams, ensuring timely communication with students and adherence to university policies.
- Collaborate with academic staff to create inclusive learning environments that accommodate diverse student needs.
- Work closely with the course convenor to develop and implement equitable learning plans for students with disabilities, health conditions, or other specific requirements.
- Ensure that reasonable adjustments are made to assessments, teaching materials, and classroom arrangements to promote equal access and participation.
- Manage the process of special consideration requests, including illness, personal hardship, or extenuating circumstances.
- Liaise with academic staff to assess and grant appropriate extensions, alternative assessment arrangements, or compassionate consideration.
- Demonstrate a strong understanding of Moodle, the university’s learning management system.
- Automate routine administrative tasks within Moodle, such as setting up course materials, tracking student progress and providing technical support to academic staff and students.
- Work with various academic information sytems such systems ASTRA, ECOS, SIMS.
- Maintain accurate records related to student assessments, supplementary exams, and special consideration cases.
- Generate reports on student performance, trends, and outcomes to inform decision-making and continuous improvement.
- Assist with the administration of tasks related to field trips including but not limited to collection of fees and collation of participation forms.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health & safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.

**LEVEL 6 (in addition to the above)**
- Higher level oversight and management of processes relating to class management, academic information system updates and examinations.
- Apply, interpret and advise on policies, systems, manuals, rules, procedures and guidelines relevant to Teaching Support activities across the School.
- Act as the coordinator for relevant complex processes that involve cooperation between the School and other administrative units.
- Deliver consistent, accurate and customer focused advice to solve diverse teaching and education related enquiries, referring to UNSW policy and procedures as required.
- Contribute to a culture of continuous improvement, evaluating existing process, procedures and protocols, to identify opportunities for improvement and implement any approved changes

**LEVEL 5**:
**Selection Criteria**

To be successful in this role you will have:

- A relevant degree or equivalent tertiary qualification and relevant administrative and customer service experience in a tertiary organisation (or equivalent level of knowledge gained through any other combination of education, training and/or ex

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