Executive Housekeeper
4 weeks ago
Lead your Housekeeping crew with an eye on employee engagement
- Join our #responsibleluxury approach to sustainability and technology
- Established, well trained team
**_Welcome to Crystalbrook Byron_**
Nestled in 45-acres of magical subtropical rainforest, Crystalbrook Byron is a celebration of nature, responsible luxury and the local environment.
**The Role - Executive Housekeeper**
You will lead the day-to-day operations and short and long term planning of the Housekeeping Department. You will lead, motivate and grow a Housekeeping Team to deliver optimal engagement, performance and resulting financial returns. Your finely tuned luxury aesthetic and razor sharp eye for detail will ensure that guests and collaborators have a truly sophisticated experience at Crystalbrook Byron.
**The Responsibilities**:
- Drive guest satisfaction by delivering an exceptional service product.
- Foster a culture of innovation and breaking the norm.
- Provide hands-on leadership across all service areas and shifts.
- Effectively communicate and coordinate with all departments of the hotel.
- Supervise and develop all levels of the in-house (no agency) Housekeeping Crew
- Oversee workplace health and safety procedures.
- Manage budget expectations through effective analysis, forecasting and controls.
- Create an engaged team environment with a great local reputation in order to attract and retain top talents
- Ensuring a visible management presence to both Collaborators and guests in all areas of the hotel is occurring on a regular basis, engaging with guests and providing guidance wherever necessary
- Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
- Set departmental targets and objectives, work schedules, budgets, policies and procedures
- Ensure Housekeeping Collaborators have an up-to-date knowledge of all room categories, hotel services and facilities
- Ensure Collaborators comply with hotel security, fire regulations and all health and safety legislation
- Promote and cross sell the hotel’s facilities at every opportunity
**The Person**:
- Financial acumen, cost control, analysis and reporting.
- Proven management experience juggling many balls and ensuring they all land just as they should
- Demonstrated experience in developing and inspiring high performing teams.
- Super cool nature under pressure.
- Hidden Technical talents that appear when the laundry doesn't deliver and mystery stains appear from nowhere....
The Reward:
This is an important position within our team at Crystalbrook Collection and a competitive package is available along with a flexible range of benefits to suit your lifestyle. You will work within a motivated team where open collaboration is encouraged and your contribution will be recognised.
As a member of our leadership team, you will work with exceptional people in a supportive and passionate environment where you will be dedicated to crafting extraordinary experiences for our guests. We also have a long list of benefits that include:
- a market leading 50% F&B discount across all of our Venue's
- $99 Room rates and a friends and family discount
- lifestyle benefits including extra leave
- online learning and career development plan
- tailored EAP programme
- spa discounts and service recognition
Crystalbrook Collection
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivityand most importantly, having fun.
What makes Crystalbrook Collection different?
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, insightful, empathic, stylishly witty and locally aware.
Our Collaborators are always curious for more.
Join the Positive Rebellion. Tell us what makes you great.
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