Service Coordinator

2 months ago

Ormeau, Australia VENTORA Group Full time

**About our Organisation**

**Trend Windows and Doors**, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

**About our Opportunity**

As a Service Coordinator, you will play a pivotal role in our a customer service culture that represents our company brand with pride. This role and the team you're apart of is the last touch point for our customers therefore your primary goal is to ensure customer needs are not only met but exceeded while maintaining operational efficiency.

This is a high volume call centre role, typically your day will involve:

- contacting customers via phone to confirm scheduled installation
- promptly responding to customers’ phone enquiries, troubleshooting any issues that arise
- providing after sales support and managing warranty claims

**About you**

We’re looking to leverage your call centre experience, along with your excellent interpersonal and communication skills. You will be a committed team player who contributes to a positive work environment, who is pragmatic in your approach to providing quality customer service. You need to be confident on the phone and enjoy being on the phone as you will contact customers to schedule in installations as well as answer a high volume of calls. We have recently transitioned to SAP, previous exposure would be advantageous.

**Work Schedule**

Permanent full-time role Monday to Friday 8:30am to 4:30pm.

**About the Benefits**
- additional paid day’s leave on your birthday
- ability to schedule leave every year at Christmas
- generous discounts on our extensive range of products
- ongoing training and career development
- Employee Assistance Program access

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI

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