Service Delivery Lead

2 weeks ago

Melbourne, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

The Service Delivery Lead (SDL) will be a Melbourne based resource and is responsible for making sure that services are being seamlessly delivered to Clint. This role will oversee a variety of tasks such as leading Support teams, monitoring and management of all open tickets, monitoring progress of ticket resolution, tracking KPIs ensuring close interactions with the Supplier team and Client.

The key responsibilities of the SDL include;
- Leading Service delivery for all BAU RUN operations to ensure optimal service;
- Responsible for governance oversight for transformation projects including any other specific project undertaken by the Supplier;
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary;
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews;
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery;
- Developing a deep understanding of the client IT landscape to gain insights into the scope of service delivery;
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand;
- Analysing third-party as well as internal processes, and creating strategies for service delivery optimization;
- Being a Single Point of Contact for all queries from the client Leadership;
- Presenting services report (with detailed insights) to the client leadership in monthly meetings;
- Supplier representative in all appropriate meetings with the client & its partners;
- Part of the governance council between supplier & the client; and
- Being the single point of escalation for all service-related issues.

**Next steps**:
**#LI-GC1COGTAG**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Job Posting **:Jan 12 2023

**About Cognizant

  • Module Lead

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role; Module Lead** **Experience (Years) : 3 (Min) - 15 (Max)** **Location: Sydney** **Skills : Salesforce lightening component-1** **Salesforce Business Analysts & Solution Architects.** **About Delivery Centric**: Delivery Centric is a customer-focused, technology solutions provider for the APAC region. With a reputation for...

  • Tech Lead

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Tech Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Product and Services Delivery Lead

    4 days ago

    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Product and Services Delivery Lead Product and Services Delivery Lead Req ID: Department: AC Business Owners Business Lending Division: Australia Commercial Location: Melbourne About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our...

  • Delivery Lead

    7 days ago

    Melbourne, Australia Westpac Group Full time

    **Delivery lead** The position will be responsible for multiple projects ensuring the work remains on track and is completed on time and according to approved requirements. As a Delivery lead, you will collaborate with the Solution designers, Data modellers, developers, and the Business to determine the scope and delivery timeline of the project....

  • Datastage Tech Lead

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: DataStage Tech Lead** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About...

  • IT Service Delivery Lead Anz

    7 days ago

    Melbourne, Australia Brenntag Full time

    **IT Service Delivery Lead ANZ**: Our team in **Melbourne** currently has an opening for a **IT Service Delivery Lead ANZ** **YOUR ROLE & RESPONSIBILITIES**: An exciting opportunity has arisen to join our IT Team as the IT Service Delivery Lead for ANZ based in Melbourne. Reporting to the Director Global IT Services & Operations and partnering with the...

  • Delivery Lead

    1 month ago

    Melbourne, Australia Australian Unity Full time

    **What makes us, us** Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and...

  • Delivery Lead

    7 days ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Permanent Discipline: TechnologyReference: 110790 Posted: 17 days ago Share this job Job description Delivery Lead Lead a delivery squad...

  • Delivery Lead

    3 days ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Permanent Discipline: TechnologyReference: 110790 Posted: 20 days ago Share this job Job description Delivery Lead Lead a delivery squad...

  • Delivery Lead

    4 days ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Permanent Discipline: TechnologyReference: 110790 Posted: 19 days ago Share this job Job description Delivery Lead Lead a delivery squad...

  • Delivery Lead

    6 days ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Permanent Discipline: TechnologyReference: 110790 Posted: 18 days ago Share this job Job description Delivery Lead Lead a delivery squad...

  • Delivery Lead

    3 days ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Permanent Discipline: TechnologyReference: 110790 Posted: 21 days ago Share this job Job description Delivery Lead Lead a delivery squad...

  • Delivery Lead

    10 hours ago

    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Permanent Discipline: TechnologyReference: 110790 Posted: 23 days ago Share this job Job description Delivery Lead Lead a delivery squad...

  • Delivery Lead

    7 days ago

    Melbourne, Australia Davidson Group Services Full time

    **The Opportunity** This is an exciting new opportunity with an iconic international giant within the automotive industry. They are one of Australia’s most diverse workforces and are continually looking for innovative ways to excel, meaning their investment in technology and people is immense. The organisation are looking for an experienced and culturally...

  • Delivery Lead

    4 weeks ago

    Melbourne, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Delivery Lead to work with...

  • Regional Delivery Lead

    4 weeks ago

    Melbourne, Australia Real Time Australia Full time

    Lead an incredible team of experts: Melbourne - Flexible Hybrid Work - $250k Base + Super + Bonus & Benefits - Help build & lead a global Tech Engineering Company **Looking to join a company founded by engineers, and run by engineers?** The UK’s leading technology and engineering consultancy has grown from 1 to 35 in Australia over two amazing years -...

  • Delivery Lead

    3 weeks ago

    Melbourne City Centre, Victoria, Australia Charterhouse Full time

    Delivery LeadLead a delivery squad comprising Business Analysts, Developers, and TestersCollaborate with the Delivery Manager to ensure exceptional delivery outcomesMentor and enhance the technical and delivery skills of team membersConduct code reviews and uphold high engineering standardsAssist in planning the work roadmap with the Delivery...

  • Platform Delivery Lead

    4 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** - You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for...

  • Delivery Lead- Agile

    4 weeks ago

    Melbourne, Australia iterate Full time

    Hybrid model/ New offices/ flexible work - Iconic household brand - Competitive daily rate/ 6 month rolling contract Bring your technical and analytical talents to the next level at this iconic blue-chip organisation. The **delivery lead** will support the delivery manager in guiding and leading cross functional teams and drive quality product development...

  • Principal Delivery Lead

    5 days ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Principal Delivery Lead is responsible for engagement with health services to develop and execute plans to implement the Department of Health's Victorian Health Information Exchange (HIE) solution that will support more connected care and better patient outcomes across Victorian Public health services (VPHS). This role requires a dynamic and...