Customer Insights

2 weeks ago


Sydney, Australia Aurec Full time

$160k-$190k Salary Package + Bonus
- Decison Maker
- Hybrid Based Role

**Customer Insights & Analytics Manager**

***

**$160k-$190k Salary Package + Bonus**

**Decision Maker**

**Hybrid based role**

***

**About the company**
They are a **household name** who have some hugely high-profile programs underway.

This is a firm that really promotes a **healthy work/life** balance & values **outcomes over hours**. You'll be joining a **Leading Agile Architecture practice** under a personable & highly knowledgeable manager within an organization that prides itself on **staff retention** and **growth within the company.**

They are known for being a **great place to work**, with awesome offices, chill-out areas, **gym**, **onsite restaurants**, **bars** and **cafes.**

***

**About the role**

Reporting into the Director of Insights & Analytics, you will role you will play a key role in influencing key decision making based off **Customer Research & Key Insights. **Utilising relevant data gathered from NPS surveys and relevant market research, you will bring to the table commercially recommended CX solutions to key stakeholders.

As the Senior Manager, **you will manage a team of two motivated and skilled analysts to analyse the customer experience journey**, providing key insights on this data and recommendations on improvement.

You will have a solid background technically with the ability to get hands on with your team whilst also being a succinct communicator explaining technical language transparently into business decisions to non-technical stakeholders.

**Skills & experience**
- 8 years experience in Insights & Analytics roles
- **Predictive Modelling exposure**:

- Python or R - desired but not essential
- **1-2 years experience in a management capacity**:

- **Highly competent balance of technical skill/stakeholder management skills**:

- Strategic thinker, excellent at problem solving and high analytical ability
- **Across key CX and strategic engagement issues**:

- Based in Sydney or willing to relocate

**How to apply**

We will contact you if you are successfully shortlisted.

BBBH50086_167814541434016



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