Retail Assistant

5 months ago

Newcastle, Australia DuluxGroup Full time

Join one of Australia’s most trusted brands
- Access to a range of great product discounts
- Be part of a supportive and flexible culture

**About the role**

We are seeking a Part Time Retail Assistant for approx. 30 hours per week to join one of our Lincoln Sentry Branches located in Cardiff NSW.

As a Retail Assistant for Lincoln Sentry, you will be working on the trade counter assisting our customers either in front end sales transactions and processes or in our warehouse picking & packing and fulfilment of their orders.

**Responsibilities**
- Providing exceptional customer service
- Answering phone enquiries, orders, handling sales enquiries and resolution of any customer concerns
- Transacting the end-to-end processing of customer orders
- General warehousing duties - picking & packing orders, inventory controls
- Customer deliveries
- Front counter customer service and active in the Trade Retail environment to engage customers in the sales process.
- Willingness to learn and develop knowledge of products and systems
- Positive attitude and ability to engage in conversations that develop the branch

**Skills & Experience**

To be successful you will be an enthusiastic and self-motivated individual with a can-do attitude. Your customer centric approach and eye for detail will help you succeed in this fast-paced environment. In addition, you will also possess:

- Intermediate computer skills - SAP is advantageous
- Prior experience in a trade retail or warehouse would be preferred but not essential
- Current Drivers license & Forklift license (desired)
- Knowledge of the cabinetry, fabrication or hardware market will be highly regarded
- Excellent communications skills with a natural ability to build rapport with customers
- A good level of physical fitness and the ability to lift up to 20kgs occasionally

**Why DuluxGroup?**

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**Benefits**
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Realising your full potential starts here**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Lincoln Sentry business. Lincoln Sentry cabinet and architectural hardware distribution business is one of Australia’s leading distributors of premium quality hardware and components to the cabinet making, window, door and glazing industries.

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