Food and Beverage Attendant

7 months ago

Canberra, Australia Hyatt Hotel Canberra Full time

Summary

About Hyatt

At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work at a luxurious heritage property like no other.

The benefits you will enjoy as a valued member of our Hyatt Family:

- Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
- Training and development opportunities with over 2000 online learning modules to support your career development
- Laundered uniforms
- Above Award wage rates
- Access to an employee assistance program
- Being part of a diverse and inclusive team, passionate about their work
- Complimentary and discount accommodation at Hyatt properties worldwide
- Opportunity to grow and develop your career within an international hotel group

About the Role

We are looking for enthusiastic, passionate and charismatic people to join a team that priorities diversity and inclusion in a professional and fun working environment in a variety of roles in our Food and Beverage department.

Positions Available
- Events Service Attendant
- Outlet Attendant
- Room Service Attendant

As a Food & Beverage Attendant, you will contribute to and assist the team providing courteous, professional, efficient and flexible service at all times when setting rooms and serving food & beverages to guests. You will support the Manager in the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic roles provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Some of the responsibilities include:

- Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
- Take food and drink orders and deliver to guest room if necessary.
- Bus tables or retrieve trays and/or carts from guest rooms.
- Responsible for food service set up and break down.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to guests and internal customers in other departments as appropriate.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
- Works in a supportive and flexible manner with other departments in line with our purpose.

**Qualifications**:

- Previous Food & Beverage experience in hotel environment or similar fast-paced environment
- A valid and current Responsible Service of Alcohol (RSA) certificate
- Exceptional interpersonal, communication and time management skills
- Superior customer service skills along with the capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating roster, including weekends and public holidays
- Ability to work 3 - 5 days a week

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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