Motor Claims Consultant

6 months ago

Sydney, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
**Your Role**:
Our established and diverse Motor team are looking for a Claims Consultant who is willing to handle a large portfolio of differentiating claims, in a fast-paced claim's environment. Someone who can deal directly with Third Parties, Loss Adjusters, NSW Government Agencies and provide support to all members of staff. Focusing on building strong client relationships with all our customers and external partners, whilst adhering to our companies’ values.

The positions will be offered on a permanent full-time basis and a fixed-term 12 month contract with flexible hybrid working arrangements. Work From Home (WFH) and our Sydney CBD or Parramatta office locations.

**Responsibilities**:
**You will contribute to Gallagher Bassett across**:

- End to end claims management
- Raise payments and settle claims with client service instructions, company guidelines and delegated authority
- Achieve monthly productivity levels as designated by management
- Resolve complaints in accordance with company guidelines
- Find opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable

Qualifications:
**We’re interested in hearing from people who possess**:

- Minimum two (2) years claims experience in motor or general insurance
- Passion and drive to take ownership of your own claim’s portfolio
- Outstanding organisational and time management skills
- Excellent interpersonal, verbal and written communication skills
- Energy and flexibility to work with the Corporate team, and the desire to support projects recognised as being crucial to our long-term business plan
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Stakeholder management

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._

Compensation and Benefits:
**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, mari

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