Casual Workforce Team Leader

5 months ago

Dandenong, Australia ermha365 Full time

**Description**:

- Lead our casual workforce to ensure our clients always receive support
- Support our frontline workforce through the management of our Incident Hotline
- Full time role, attractive salary and benefits, hybrid working from home and office

About you

Your experience in workforce planning, rostering and supporting frontline teams, ideally within a health context, has been gained through operational roles such as a House / Team Leader or through traditional workforce planning / rostering teams. Either way you are a driven individual who enjoys a fast-paced role and are motivated by achieving great outcomes for people living with mental health issues and/or disability. Furthermore you will have:

- Experience leading teams and supporting others to develop
- Agility in being proactive as well as reacting and adapting in the moment
- Strong communication and collaboration skills
- The ability to manage large volumes of tasks through action and delegation
- Excellent IT skills, particularly in the use of customer management and rostering systems as well as Microsoft365 (Word, Excel, SharePoint)

About the role

Reporting to one of our Senior Managers, this position leads our casual management function for our frontline NDIS workforce that supports people who are challenged with complex mental health and disability issues. This is achieved by ensuring our workforce is utilised to its full potential and all shifts in our rosters have been filled in collaboration with team leaders. It also leads our out-of-hours Incident Hotline function that provides support to our entire frontline workforce. In detail this role is responsible for the following:

- Direct line management of a small team of specialists in the delivery of high quality workforce rostering and shift allocations
- Direct and indirect management of our casual employees in our NDIS programs
- Workforce planning and analysis to monitor and maximise our casual workforce utilisation
- Ensuring an effective Incident Hotline is in place to support our workforce
- System administration and reporting

What we can offer you
Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

- Staff support through our 24/7 Employee Assistance Program and unlimited access to our online Wellbeing Centre
- Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
- Flexibility in working hours to suit work life balance
- A supportive team environment that is engaging and inspiring
- A competitive total package - SCHADS award with the ability to reduce your taxable income through salary packaging and access to discounts with 400+ retailers in Australia

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria/NT. We’re a lifeline for people who often feel like “a square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice.We believe in the potential of everyone. We never give up, and we never give in.

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