Clinic Receptionist

**When it comes to cancer care, choose hope.**:

- Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centered cancer care. It is one of only two comprehensive cancer centers in Australia, characterised by a concentration of world-leading cancer expertise and services in one facility, as well as leadership in clinical care, research, world-leading Biomedical Innovation Hub, and education. The Chris O'brien Lifehouse model of care is multidisciplinary, patient-centered, and research-based, delivered through integrated and co-located services including Australia’s largest You Can Centre for young people. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients._
- **Great people & work environment**:

- **Comprehensive employment benefits**:

- **Camperdown Location**:

- **Fixed Term Contract**

Your opportunity as the new Clinical Receptionist will be to effectively manage the front line services to all patients, family and visitors within Lifehouse. In particular, this position is required to triage enquiries and the needs of patients/visitors and ensure the smooth operation through the Lifehouse main reception and entry way.
The Clinical Receptionist role is a key part of our professional and dedicated reception team where no task is seen as being too great or too small.
**_Your daily responsibilities will include: _**
- Report and action patient customer service
- Protect the confidentiality of patient clinical records without compromising appropriate clinical workforce access to patient clinical information
- Utilise effective questioning skills and a consultative approach to accurately interpret the needs of customer’s (internal and external to the organisation) and demonstrates effective problem solving skills to provide a flexible service that meets these needs
- Determine patient requirements and deliver services at a high standard in a responsive and timely manner
- Become a part of, and promote a team environment by showing respect, and acknowledging and validating other team members

**_To be successful in this role you will need: _**
- Passion for Customer Service with an understanding of the “art” of service and pride yourself on delivering memorable experiences
- Demonstrated reception skills and ability to multi-task in a fast paced environment
- Excellent personal presentation and attention to detail
- Excellent oral communication and interpersonal skills
- Enjoy the ability to take initiative, work independently and/or proactively as part of a close knit team
- Excellent organisational skills, including demonstrated time management skills, initiative and ability to make decisions

You must have the right to work in Australia.
- At Chris O’Brien Lifehouse, we are committed to providing a working environment where each individual is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Chris O'brien Lifehouse values to apply._