Small Business Specialist, Green Hills

3 weeks ago


Green Hills, Australia Optus Full time

**Small Business Specialist, Green Hills**:
**Date**:29-May-2023

**Location**: Green Hills, Australia

**Company**:Singtel Group

**About the role**

We're looking for a passionate, talented individual to showcase their skills and say YES to a role of **Small** **Business** **Specialist** at our **Optus** **Green Hills **store.

The primary purpose of the Small Business Specialist role is to strategically grow the Optus Business Market share in retail across all lines of business achieving Business store targets.

**Key Responsibilities**:

- To understand the needs and profiles of small businesses.
- Deliver brilliant customer service and educate customers on the full range of products to provide multiple solutions.
- Collaborate with the wider team to seek opportunities to improve the overall experience for our business customers.
- Drive a high-performance environment by coaching and mentoring to ensure team is skilled on the Optus Business products, tactical offers and value proposition.

**About you**

You will be an expert across all Business products, services, credit and activation process’s ensuring a brilliant service delivery is provided to Business customers.

**You will have**:

- Experience with successful execution of strategies with corresponding results.
- Ability to think around a multi-layered issue to quickly identify the best solution
- Ability to balance multiple processes and perform detailed tasks in an efficient and organized manner while maintaining effective communication and successfully building trust with customers
- Ability to deal with ambiguity and adapt to constantly evolving situations
- Ability to work independently with mínimal direction with strong time management and follow through initiatives

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.



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