Customer Service Consultant

2 weeks ago


Adelaide Region SA, Australia AMP Limited Full time

**The opportunity**

The North Service Centre (NSC) is an integral part of servicing AMP’s North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP’s advisers and clients.

**How you will make an impact**
- Provide a high level of end-to-end customer service financial advisers and clients on the North Platform through handling inbound telephone queries and customer/adviser chats
- Use you understanding of the product & platform and use your active listening & problem-solving capabilities to determine appropriate solutions
- Identify areas of improvement and assist in establishment of better work practices within the NSC
- Conduct online training and coaching with financial advisers and practice staff

**What you will bring to the role**
- Customer focus-Build rapport & establish effective working relationships financial advisers, customers and other stakeholders
- Accountability and ownership-Make a personal commitment to resolve customers’ issues and follows through to completion
- Communication-Adapt your written and verbal communication style and deliver messages in a professional, courteous manner
- Positive and helpful attitude-Focuses on achieving a positive outcome even under challenging circumstances

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“ AMP-The investor in all of us ”

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here**

**Message to recruitment agencies



  • Adelaide Region SA, Australia National Workforce Full time

    **Adelaide SA** **Full time** - Full Time Permanent Salary Position - Great Opportunity - Work Life Balance National Workforce has an exciting opportunity for a Customer Service Consultant to join their SA Team. What a perfect way to launch your recruitment career with an Australian owned company that is establishing its brand in Adelaide 5000, with an...


  • Adelaide Region SA, Australia Telstra Full time

    Employment Type Casual Closing Date 24 Feb 2023 11:59pm Job Title Casual Customer Service and Sales Consultant SALISBURY Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Adelaide Region SA, Australia Telstra Full time

    Employment Type Casual Closing Date 20 Aug 2023 11:59pm Job Title Casual Customer Service and Sales Consultant PORT LINCOLN Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Adelaide Region SA, Australia Bendigo & Adelaide Bank Full time

    Are you looking to take your career to the next level in customer service? Are you a great conversationalist with a curious nature? Are you up for the challenge of sharing with our customers how the bank can help? Do you want to play a role in helping customers achieve their financial goals? About the Team Our team onboards and develops the relationships...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: **The Client** We are currently seeking multiple customer service professionals to join the team within a Federal Govt. Dept. contact centre based in the CBD. **The Role** **Australian citizenship is mandatory to be considered.** **Duties and responsibilities include**: - Responding to client enquiries via phone and providing...


  • Adelaide Region SA, Australia Infor Full time

    **General information**: - Country Australia- State South Australia- City Adelaide- Department Consulting Services- Job ID 34551**Description & Requirements**: **Position Summary** This position will encompass responsibilities of a Technical Consultant (TC) reporting to the Services Manager. As a Technical Consultant, you will be focused on the...

  • Customer Service

    4 weeks ago


    Adelaide Region SA, Australia Synaco Global Recruitment Full time

    Outstanding customer service skills - Excellent phone manner - Ability to provide advice and support to customers - Enjoys working collaboratively in an energetic team environment - Previous experience in a similar role - Demonstrated ability to effectively resolve customer issues/ complaints - Good personal presentation - Strong written and verbal...


  • Adelaide Region SA, Australia AMP Limited Full time

    **The opportunity** AMP Bank is a branchless digital bank, which offers home lending and a full suite of everyday banking products. We are a growing retail bank that distributes direct to retail customers and through brokers and financial planners. In this role you will directly help AMP to deliver on it’s purpose of “ _Helping People Create Their...


  • Adelaide Region SA, Australia Adecco Full time

    Join an innovative technology company! - Potential to lead to a permanent position. - Located in Adelaide CBD Join a pioneering technology company as a Customer Service Manager in Adelaide. Lead a diverse team to achieve excellence in customer service and shape the organisation's future. **Client Details** Opportunity to work with a technology company,...


  • Adelaide Region SA, Australia Sika Corporation Full time

    Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 300 factories with over 25,000 employees & an expanding team across...

  • Business Consultant

    4 weeks ago


    Adelaide Region SA, Australia FindStaff Full time

    FindStaff are currently seeking an experienced and enthusiastic Business Consultant to join the AASN Team within Mas in Adelaide, South Australia. - Flexible/hybrid working arrangements - Fully maintained company vehicle - Great company culture - Career growth opportunities - Supportive team environment - Internal training opportunities as part of the...


  • Adelaide Region SA, Australia Fyndr Group Pty Ltd Full time

    Remote / Flexi working environment, work the hours that suit you - Training, development - $120-150k base + super (mid to senior) **Roles** Hiring multiple roles within HCM "Human Capital Management", for a Global SaaS provider; - WFM "Workforce Management" Consultant - Payroll Implementation Consultant **About the role** The Implementation Consultant...


  • Adelaide Region SA, Australia Hudson Australia Full time

    FT Hours - 9am -5pm (flexible rostered hours) - Immediate start - this week is ideal - Adelaide NORTH- onsite parking available - Join a growing team, role to support hiring process - WWCC and POLICE CHECKS required - 2 roles available - $32 PH + Super **Job Description: Customer Service Officer** **Position**: Customer Service Officer **Location**:...


  • Adelaide Region SA, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **The Role** The responsibilities of the **Customer Service Officer **include: - Answer incoming calls from clients; - Answer inquiries; - Lodging work requests using the nominated CMMS; - Handle complaints; - Data entry - Interpret and...

  • Business Consultant

    7 days ago


    Adelaide Region SA, Australia IntoWork Australia Full time

    **Location**: - Adelaide, South Australia**Category**: - Education and Training **Work type**: - Permanent FindStaff are currently seeking an experienced and enthusiastic Business Consultant to join the AASN Team within Mas in Adelaide, South Australia. - Flexible/hybrid working arrangements - Fully maintained company vehicle - Great company culture -...

  • Business Consultant

    4 weeks ago


    Adelaide Region SA, Australia IntoWork Australia Full time

    **Location**: - Adelaide, South Australia**Category**: - Education and Training **Work type**: - Permanent FindStaff are currently seeking an experienced and enthusiastic Business Consultant to join the AASN Team within Mas in Adelaide, South Australia. - Flexible/hybrid working arrangements - Fully maintained company vehicle - Great company culture -...


  • Adelaide Region SA, Australia GJK Facility Services Full time

    Introduction: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better outcomes to...


  • Adelaide Region SA, Australia Thermo Fisher Scientific Full time

    Thermo Fisher Scientific (NYSE:TMO) is headquartered in Waltham, Massachusetts, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. We serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies,...


  • Adelaide Region SA, Australia Thermo Fisher Scientific Full time

    Thermo Fisher Scientific (NYSE:TMO) is headquartered in Waltham, Massachusetts, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. We serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies,...


  • Adelaide Region SA, Australia Optus Full time

    **Outbound Telesales Consultant**: **Date**:15-May-2023 **Location**: Adelaide, Australia **Company**:Singtel Group **So, why Optus?** Our vision is to be Australia's most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people. Every role at Optus...