Administration Officer

2 weeks ago

Broadmeadows, Australia Hume City Council Full time

Are you an administration professional currently working in a customer support environment?_
- Have you previously grown or developed administrative procedures to maximise team benefit?_
- Does the prospect of belonging to a strong customer focused team environment excite you?_

If yes, we are looking for an Administration And Customer Support Officer to join Hume City Council
- **$72,330 - $75,398 per annum, pro-rata (Band 4), plus super**
- ** Permanent Part Time position 30 hours per week**:

- ** Opportunity to join a friendly team**

**Who are we?**

Hume City Council is a leader in local government and is recognised for its innovation, initiative, leadership, service, quality and support for its people and the diverse communities of North-western Melbourne.

Hume employs a diverse workforce of over 1800 people who are passionate about delivering positive outcomes to the community through a vast network of over 100 delivered services and facilities that we are proud to maintain for the public.

**What is an Administration Officer - Maternal Child Health for Hume?**

Working as part of the Family Youth & Children's Services department the Administration Officer has responsibility to:

- To undertake administrative support to achieve the delivery of effective and quality Maternal Child Health Services which reflects Council's Values.
- To maintain confidentiality on appropriate matters and adhere to Council's policies in respect to the giving and receiving of information.
- To participate in the development and implementation of improved and streamlined administrative systems and processes to support the operation of the Maternal Child Health Team.

**Why we need you?**

The Administration Officer will be leading and supporting projects, providing a sensitive and comprehensive service delivery to clients, professional contacts and staff within Maternal Child Health.

**About You**

As an Administration Officer you will have demonstrated skills and qualifications including but not limited to:

- A nationally recognised Certificate in Administration, Customer Service or related field or substantial relevant experience.
- Experience in working within a telephone customer service environment and demonstrated experience and aptitude in dealing with members of the public.
- Well-developed interpersonal skills and proven ability to communicate effectively and gain co-operation and assistance from clients, management and employees at all levels within the organisation.
- Previous experience working in an administrative environment with a strong customer relations and team focus.
- Demonstrated commitment and involvement in continuous quality improvement, a safe working environment and quality client communications.
- Ability to utilise computer technology including all Microsoft Office products as a means of completing tasks. Knowledge and competence in the use of the Child Development Information System (CDIS) would be highly regarded.
- Demonstrated sound written and verbal communications skills which includes gaining cooperation from internal and external customers from broad and diverse backgrounds, age groups and cultures.
- Demonstrated ability to manage a number of tasks, set priorities and organise work within these priorities.
- Ability to adapt to change and meet the changing demands of the work environment

**Organisation Profile**

Hume City Council is a leader in local government and is recognised for its innovation, initiative, leadership, service, quality, and support for its people. We are an equal opportunity employer committed to providing a safe working environment that embraces and values diversity and inclusion and the principles of gender equality.

Our Council recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians. We have zero tolerance for child abuse and adhere to the Victorian Child Safe Standards and related legislation. Our people are required to observe child safe requirements and support the safety, participation, well-being, and empowerment of children.

Our strong commitment to social justice and the environment provides opportunities for employees to participate in various programs. We offer flexible work arrangements and a range of other employee benefits to support employee's work life balance.

For further information please view the position description or contact **Hatice Ryan **on **0409680463.**

Applications Close: 16 May 2023

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