Customer Service Coordinator Hobart, Tas

6 months ago

Hobart, Australia Position Partners Full time

**Role Overview**:
As the Customer Service Coordinator, you will be the face of our branch, playing a pivotal role in delivering exceptional customer experiences. Your responsibilities will encompass a wide array of activities, including showroom sales, hire and repair inquiries, logistics, administration, and sales/support scheduling.

**Key Responsibilities**:

- Provide outstanding customer service, assisting with showroom sales, and addressing showroom phone inquiries promptly and effectively.
- Listen to and assess customer requirements, offering advice and influencing purchase decisions where necessary.
- Monitor market changes and competitor activities, providing feedback to enhance our offerings.
- Consult with customers to determine rental equipment needs, ensuring smooth processes and timely support.
- Liaise with finance for customer credit and collections support.
- Assist in the preparation of rental equipment, creation of hire contracts, and management of branch rental assets.
- Support phone inquiries, log support calls, and allocate support equipment to branch field services teams.
- Coordinate sales and hire delivery, liaising with field support/account managers and sales teams.
- Manage branch stock and vehicle inventory accurately, including annual stock takes and cycle counts.
- Handle administration tasks such as creating and invoicing field service work orders and showroom sales, and procurement/purchasing.
- Facilitate customer and rental repairs, managing repair returns and schedules efficiently.
- Participate in sales training programs and utilise Aptella systems effectively.

**About You**:

- Excellent communication and organizational skills.
- Strong attention to detail and documentation processes.
- Proficient in computer skills and electronic documentation/reporting.
- Ability to work autonomously with mínimal support, both independently and within a team.
- Continuous improvement mindset with a proactive approach to self-development.
- Capacity to work under time and condition pressure effectively.
- Commitment to adhere to all safety protocols and legislative obligations.

**What we Offer**:

- Good Base Salary + Super
- Subsidised Health Insurance
- Retail Discounts
- Study Discounts
- Salary Sacrifice
- EAP Support
- Paid Parental Leave
- Charity Leave

At Aptella, we are committed to fostering an inclusive workplace environment where diversity is celebrated and all employees are treated with respect and dignity. We embrace the unique perspectives and contributions that each person brings to our team, and we strive to create a culture of belonging where everyone can thrive.

Join us as we continue to build a diverse and talented workforce that reflects the communities we serve.

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