Head Concierge

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Are you a customer service-oriented professional with a passion for creating exceptional experiences? We are seeking a Head Concierge to join our team at Melbourne Quarter Tower. Reporting to the Customer Relationship Manager and working closely with various stakeholders, you will play a crucial role in delivering outstanding services to our customers and visitors.

**An overview of the role**:
Provide a warm and friendly welcome to all customers and visitors, ensuring first impressions count.
Assist and provide direction based on customer requests.
Maintain the presentability of Front of House areas and report any issues requiring attention.
Offer guidance and assistance with local amenities and services.
Provide VIP Meet and Greet services, including escorting customers and visitors.
Promote retail tenancies and community engagement events in and around the building.
Offer hotel-style concierge and lifestyle services such as transport arrangements, restaurant bookings, and event coordination.
Act as the ultimate host/co-host for community engagement events and initiatives.
Collaborate with the Customer Relationship Manager to enhance the customer experience.
Develop and manage a concierge relief system, coordinating staffing requirements accordingly.
Foster positive teamwork by acknowledging and praising colleagues' good work and upholding team standards.
Attend building events, meetings, and training sessions as directed by building management.
Adhere to building WHS policies, procedures, and emergency protocols.
Lead, inspire, and develop the concierge team to deliver exceptional service consistently.
Handle other reasonable requests and tasks that contribute to achieving team objectives.

**Sound like you? This is what we’re looking for**:
Friendly with a can-do attitude.
Ability to build rapport and cooperative relationships with customers and visitors.
One-team attitude with all members of the Building Management team and partners.
Natural initiative and professional presentation.
Flexibility with start and finish times.
Prior customer service experience is essential.
Exceptional multitasking abilities while maintaining a positive outlook.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and sound computer skills.
Additional language skills are desired but not essential.
Certification in Hospitality/Business is desired but not essential.
First Aid Officer certification is desired or willingness to be trained.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most ad