Delivery Lead

2 weeks ago

Melbourne, Australia Service Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Full time / 27 June 2025

Organisation: Service Victoria

**Salary**: $152,773 - $174,869

Occupation: Technology

Reference: VG/SR/1776925A

Delivery Lead (Mobile) I Until 27 June 2025 I $152,773 - $174,869 plus Superannuation I VPS6

**Who we are**:
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.

The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. We work flexibly and remotely, using our workspaces in Footscray and Ballarat for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, Omni Studio and Public Sector Solution.

Service Victoria is an Administrative Office attached to the Department of Government Services (DGS). DGS was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.

Service Victoria and DGS are bringing important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.

We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here.

Service Victoria upholds and demonstrates the values of the VPS and is the embodiment of VPS leadership. Service Victoria's values are adopted from the _Public Administration Act 2004_:
**Technology group**:
The Technology Group within Service Victoria sets direction, governs, builds and manages the technology underpinning the digital services we provide to citizens.

The Technology Group is comprised of Technology Architecture, Software Engineering functions, Information Security, Infrastructure and Service Management.

The Key Technology principles within Service Victoria are: customer focussed, product-centric, modern architecture, industrialised delivery, scalable cost and reliable services.

**About the role**:
**Key Accountabilities**:

- **People Management**
- Lead and mentor a team of software developers, fostering a collaborative and high-performing work environment.
- Provide guidance, support, and feedback to team members to facilitate their professional growth and development.
- Conduct regular performance evaluations and establish career development plans for team members.
- **Agile Delivery Planning**
- Develop and execute agile delivery plans in coordination with cross-functional teams, ensuring alignment with project goals and timelines.
- Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive efficient project execution.
- Monitor project progress, identify risks and dependencies, and proactively address any impediments to ensure timely delivery.
- **Stakeholder Collaboration**
- Work collaboratively with stakeholders to define project scope, objectives, and success criteria, ensuring alignment with business goals.
- Facilitate communication and manage expectations between technical and non-technical stakeholders throughout the project lifecycle.
- **Solution Alignment with Architecture**
- Collaborate with architects to evaluate proposed solutions' technical feasibility, scalability, and performance implications.
- Ensure alignment between project deliverables and enterprise architecture vision, leveraging architectural best practices to drive solution design and implementation.
- **Continuous Improvement**
- Champion continuous improvement initiatives within the software delivery process, identifying opportunities to enhance efficiency, quality, and delivery effectiveness.
- Foster a culture of innovation and learning within the team, encouraging experimentation and adoption of new tools, technologies, and best practices.
- Proactively gather feedback from stakeholders and team members to identify areas for improvement and implement actionable strategies for optimisation.
- **Quality Assurance and Compliance**
- Collaborate with quality assurance teams to define testing strategies, ensuring comprehensive test coverage and adherence to quality standards.
- Ensure compliance with regulatory requirements, industry standards, and internal policies throughout the software development lifecycle.
- Implement robust quality assurance processes and procedures to mitigate risks and deliver high-qu

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