Assistant Venue Manager

2 months ago

Newcastle, Australia Light Years Full time

**Full time**:
THE VENUE

Light Years Asian Diner is a modern Asian dining experience that offers delicious share-style food, unique cocktails, and friendly wait staff. Originating in Byron Bay in 2017, the brand has quickly become a beachside favorite and expanded to Noosa, Burleigh Heads, and Newcastle, with each location having its own distinctive decor, exclusive dishes, and brand personality reflective of its surroundings. The restaurant is known for its bold, colorful, and flavorful food, and great team culture.

We are currently seeking an Assistant Venue Manager to help lead our talented team in Newcastle.

The Assistant Venue Manager is entrusted with overseeing all venue operations in the absence of the Venue Manager. This involves providing your unwavering support to the Venue Manager in executing all FOH procedures, floor and bar management and maintaining a commitment to delivering an exceptional standard of customer service. The AVM is also responsible for assisting in the monitoring of KPI reports and Bar COGS.

ABOUT YOU
- Focused on achieving the best customer service and showcasing Light Years at its highest standard.
- Willingness to dedicate time to learning the inhouse cocktails to help support the Bar Manager.
- Proven experience in managing operations in a fast paced, high volume venue.
- Exhibit an amazing work ethic while thriving within a strong team.
- Demonstrate outstanding customer service skills with the ability to build positive relations with guests.

**BENEFITS**:

- Fantastic salary, tips and staff discounts at all of our other Arcade Agency restaurants.
- A great work-life balance and team culture
- Opportunities for career development and growth

KEY RESPONSIBILITIES
- ** Venue Presentation**:Execute venue openings and closings in accordance with the Venue Managers standard. Includes: lighting, music, cleanliness, table presentation and staff uniform standards.
- ** Customer Service**:Take charge of handling all customer complaints in the absence of the venue manager and focusing on enhancing the guests in-store experience. Executing checks on staff’s table maintenance to ensure Light Years service standards are being upheld.
- ** Wine Service**:Continued education of staff on wine service and basic wine knowledge.
- ** Food Safety**: Ensure all staff members are trained in compliance with the Light Years food safety program, maintaining high hygiene standards within the restaurant.
- ** Training**: Assisting the Venue Manager in conducting training for junior and casual staff members in FOH responsibilities. Ensure regular in house training sessions and conduct personalised training.
- ** Management Meetings**:Conduct weekly meetings with the Venue Manager and Duty Manager to discuss team feedback and development.
- ** Rostering**:Advise the Venue Manager about any changes to the roster as well as rostering needs for any specific days such as public holidays or events.
- ** Reservation System**: Develop a sound knowledge of the reservations system and bookings.
- ** RSA**: Support the VM in ensuring RSA requirements are being observed and all staff RSA documents are collected and stored.
- ** Cash up**:Complete evening reconciliation in the venue and submit the Daily EOSR to all Owners, Ops Managers, Venue Managers and Accounting team.
- ** End Of Shift Report (EOSR)**:Ensure the distribution of the EOSR to all key parties, detailing the day, sales, labour, incidents and maintenance requirements.
- ** Venue Maintenance**:Keeping records of any broken items or items in need of repair within the venue, promptly notifying the Venue Manager.
- ** Checklists**: Maintaining and regularly reviewing the Light Years opening and closing checklists, ensuring they are constantly updated, displayed and checked off
- ** Deep Cleaning**:Organise and oversee weekly deep cleaning of both the FOH and BOH areas as outlined by the Venue Manager

  • Assistant Manager

    2 months ago

    Newcastle, Australia ALH Group Full time

    **About Us** ALH Group is ranked an impressive #2 in Australia’s most desirable employers for 2023 so come and join us! At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in...

  • Assistant Manager

    2 months ago

    Newcastle, Australia ALH Group Full time

    **About Us** At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to...

  • Assistant Manager

    1 day ago

    Newcastle, Australia ALH Group Full time

    **About Us** At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to...

  • Assistant Manager

    2 weeks ago

    Newcastle, Australia ALH Group Full time

    **Assistant Venue Manager - Honeysuckle Hotel** - $70,000 - $80,000 Base Salary + Super + Bonus Scheme - Career and training opportunities - your development is important to us - your next step is your own venue as Licensee - Exclusive discounts and benefits - check out our benefits at the bottom of this ad **Love your local? We’d love to chat** An...

  • Duty Manager

    10 hours ago

    Newcastle, Australia Iris Hotel Group Full time

    Venue Duty Manager - Newcastle location - Industry leading Venues - Competitive Salary - A career defining role with room to grow The Company We are on the hunt for a new duty manager. We pride ourselves on creating a culture within the team that reflects to our patrons, whilst consistently achieving profitable growth by establishing lifestyle venues and...

  • Assistant Duty Manager

    2 weeks ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Gaming Attendant

    1 week ago

    Newcastle, Australia Wests Group Full time

    **About the position** Our Gaming team play a critical role to the ongoing success of our Club operations. Wests are seeking a Gaming Attendant to join their New Lambton club operations team on a permanent Full-Time basis. As well as performing the inherent responsibilities of a gaming attendant, this position will also involve acting as a **relief...

  • Gaming Attendant

    2 weeks ago

    Newcastle, Australia Wests Group Full time

    **About the position** Our Gaming team play a critical role to the ongoing success of our Club operations. Wests are seeking a Gaming Attendant to join their New Lambton club operations team on a permanent Full-Time basis. As well as performing the inherent responsibilities of a gaming attendant, this position will also involve acting as a relief Assistant...

  • Assistant Manager

    3 days ago

    Newcastle, Australia ALH Group Full time

    **Assistant Manager - Mattara Hotel** Standing tall on the corner of Charlestown Road, The Mattara Hotel is a premier destination located in the heart of Newcastle. A modern and exciting hotel that boasts multiple bar and dining areas, state of the art Sport Lounge and superior Function spaces. **Love your local? We’d love to chat** - Join the team...

  • Assistant Executive Housekeeper

    2 weeks ago

    Newcastle, Australia Crystalbrook Collection Full time

    Full time opportunity with professional development - Work in a property that embraces Newcastle's History and our Heritage building - 50% Food and Beverage Discount + $99 Staff Room Rates **The Opportunity** We are looking for an experienced **Assistant Executive Housekeeper** with a naturally positive and proactive attitude coupled with a guest focused...

  • Conference & Events Sales Manager (Mat Cover)

    5 days ago

    Newcastle, Australia ASM Global Full time

    Conference & Events Sales Manager (Mat Cover) - Utilita Arena, NewcastleOur Commitment Imagine What We Can Do Together We are committed to delivering amazing experiences to our staff, clients and customers every day. Our teams are excited, inspired and ready to go the extra mile to make every live experience memorable for our clients, partners and guests....

  • Hotel Duty Manager

    2 months ago

    Newcastle, Australia DKP Recruitment Full time

    Duty Manager Positions Available! Location : Cessnock, Newcastle, Maitland & Hunterregion, NSW, Australia. My client is a leading Hospitality Group throughout Australia. An exciting career opportunity has become available for an experienced DUTY MANAGER to join one of their key ‘flag ship’ Hotel Pub Venues for a leading Hotel Pub in the Cessnock,...

  • Bartender

    1 month ago

    Newcastle, Australia Light Years Full time

    **Casual**: **THE VENUE - OTHERS** The Light Years brand was born in Byron Bay from a desire to bring a fun, modern Asian dining experience to the East Coast. Offering delicious share style food, unique cocktails, tropical interiors and friendly wait staff. We are after an experienced Bartender to join our talented team in beautiful palm-filled Newcastle...

  • Night Duty Manager

    2 weeks ago

    Newcastle, Australia Crystalbrook Collection Hotels Full time

    Hospitality / Travel / Tourism Management / Supervisor NSW | Newcastle - Crystalbrook Kingsley Permanent / Full Time 20/5/2024 Are you a night owl who like's working at night? (11pm-7am) Are you a natural problem solver with strong financial administration skills? Great team and Benefits - 50% off Food & Beverage Crystalbrook Kingsley,  has...

  • Night Duty Manager

    5 days ago

    Newcastle, Australia Crystalbrook Collection Hotels Full time

    Hospitality / Travel / Tourism Management / Supervisor NSW | Newcastle - Crystalbrook Kingsley Permanent / Full Time 20/5/2024 Are you a night owl who like's working at night? (11pm-7am) Are you a natural problem solver with strong financial administration skills? Great team and Benefits - 50% off Food & Beverage Crystalbrook Kingsley,  has...

  • Duty Manager

    1 week ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Bar Useful

    2 months ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Brand Manager

    1 month ago

    Newcastle, Australia Jivaro Full time

    4 day work week currently in trial! - Join a fast-growing, young and fun business! - Generous monthly product and in-venue allowances! You will lead and empower a high performing team, including a Digital Marketing Manager, Marketing Coordinator & Graphic Designer. **Key accountabilities**: - Oversee all brand plans, campaigns, and activations, ensuring...

  • Bar Useful

    1 month ago

    Newcastle, Australia Wests Group Full time

    **About us** The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many...

  • Team Assistant

    1 day ago

    Newcastle, Australia Pacific National Full time

    **Team Assistant** - ** Permanent full-time opportunity**: - ** Located in our Newcastle or Greta depots, with flexibility to work across both sites**: - ** New Administrative role with an operations focus** **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight...