Outcomes Manager

4 weeks ago


Dandenong, Australia melba support services Full time

Part Time Ongoing - 0.8 FTE
- Access to Salary Packaging
- Dandenong, with the ability to travel across the Mornington Peninsula

**About Melba**

For 50 years Melba Support Services has provided people with disabilities truly individualised services that create more choice and greater control. We see ourselves as a human rights organisation because we place the people who support at the centre of everything we do. At Melba we believe in providing high-quality services and are proud to have over 1400 people across Victoria who choose to work with us.

Our team comes in all shapes and sizes from all kinds of backgrounds with all kinds of experience. If you have passion, energy, are respectful and enjoy working with people, why not join Melba?

**The Position**

Melba are seeking an experienced Outcomes Manager - Authorised Program Officer in our Southern region to ensure compliance for NDIS mandatory reporting and maintain high-quality, person-centred behaviour support plans. You will work collaboratively with all stakeholders to facilitate maximum outcomes for supported people by overseeing and actively contributing to regular reporting of restrictive practices and the quality of functional assessments, behaviour assessments and individual planning.

**What You'll Do**:

- Actively contribute to the reduction of restrictive practices providing contemporary, expert advice to ensure the least restrictive option is implemented to support positive behaviour change.
- Oversee and actively contribute to the regular reporting of all restrictive practices for individuals receiving support.
- Overseeing the quality of functional assessments, behaviour assessments and individual planning and reports in a respectful person-centred manner.
- Authorise regulated restrictive practices in accordance with the legislative requirements of the Disability Act.
- Implement NDIS behaviour support plans in accordance with the Disability Act or NDIS Rules
- Assist in Critical incident and complaints management.

You are a positive and energetic leader, committed to contemporary practice approaches, including Human Rights and positive behaviour support with expertise in coaching and mentoring. You must be highly flexible and adaptable and can demonstrate strong interpersonal and communication skills by building collaborative relationships with stakeholders and demonstrate a commitment to service excellence.
- Previous experience in compliance reporting as required by the NDIS Quality and Safeguards Commission and State and Commonwealth Government bodies/departments
- Relevant Tertiary qualification in Disability
- Demonstrated experience in leadership, coaching and mentoring to facilitate best practice at service delivery level
- Previous experience with assessment and planning for people presenting with complex support needs
- A collaborative and committed approach to partnerships supporting best outcomes for people supported

**You will also bring with you**:

- NDIS worker screening Check
- Working With Children Check
- Current unrestricted Australian Driver’s License
- COVID 19 Vaccination Certificate with evidence of 3 doses
- Current First Aid and CPR certification

**You must be able to obtain and maintain approval to act as an Authorised Program Officer from the Victorian Senior Practitioner and obtain and maintain Authorised Reporting Officer status within the NDIS Quality and Safeguards Commission.**

**In Return We Offer You**:
Employment, salary, and benefits in accordance with Melba Support Services Inc. Enterprise Agreement 2020-2023.

**Why Choose Melba?**
- Be part of a Human Rights based, values driven organization and make a genuine difference to the lives of people in your local community.
- Not for profit Salary Packaging benefits including meals and entertainment allowance.
- Be yourself No uniforms, our employees are as diverse as the people we support.
- Access to ongoing professional development, employee assistance and a 24/7 support line
- Job security with flexibility to enable a healthy work life balance
- Melba is an equal opportunity employer. _We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal people;_ _People from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply._


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