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Customer Activation Specialist

2 months ago

Sydney, Australia Hatch Full time

** This role is at ActiveCampaign (not for Hatch)**

Hatch is supporting ActiveCampaign to find a great Customer Activation Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ActiveCampaign.

**About the role at ActiveCampaign**

As a Customer Activation Specialist at ActiveCampaign, you will acquire intensive knowledge of the ActiveCampaign platform. Team members will gain deep understanding and proficiency in our platform to advise and prescribe first class solutions to our customers. This role will be a high velocity and high touch role with the expectation of constant engagement with our customers. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like ActiveCampaign.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

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