Control Room Operator

2 weeks ago

Sydney, Australia Certis Security Australia Full time

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Position Purpose
The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage. Workplace Health & Safety
Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
Comply with any reasonable instruction related to health and safety.
Do not interfere with or misuse anything provided in the interest of health and safety.
Understand and reinforce the requirements of HSE to keep our people safe.
Meet company HSE requirements. Key Responsibilities
Complete all computerised logs and incident reports, ensuring that all relevant information isrelayed to the appropriate persons
Conduct regular preset and manual patrols of the monitored area
Identify and prevent illegal and/or inappropriate behaviour, which has thepotential to alarm or heighten the risk to members of the general public
Promptly report all possible unlawful and anti-social matters to Queensland Police
Police - Promptly report all possible unlawful and anti-social matters to Queensland Police
To assist council and Police with the management of emergency situations asrequired
To control access to site
To monitor council and security two-way radios Qualification
Current Security Licence + Monitoring Subclass
Certificate II Security Operations
Gallagher Systems Administrator Certification (desirable)
Microsoft Office training (desirable) Skills
Exceptional customer service skills
Superior communication skills both written and verbal
Basic computer literacy skills Knowledge Experience
Previous CCTV monitoring experience will be highly regarded
Ability and experience writing detailed incident reports
Experience using access control systems (Gallagher will be highly regarded/advantageous)
Experience using CCTV software (Genetec will be highly regarded/advantageous)
Experience working in corporate environment
Experience working in a team environment Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
NSW 400674602
ACT 17501220
QLD 41315
WA SA48240
NT 345
SA ISL 178143
TAS 3020

Certis Security Australia Pty Ltd
NSW 405149073
ACT 17501742
QLD 3158254
WA SA 72311
SA ISL 235794
VIC Z05 798 61S
VIC Z05 798 40S
NT 1093
TAS 458596293

The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage

Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural diversity is valued and supported
Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

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