Ict Support Technician

4 months ago

Auburn, Australia Brayco Commercial Full time

**JOB TITLE: ICT SUPPOURT TECHNICIAN**
- Full time position
- 38 hours per week
- $75,000 per year + superannuation
- Sydney, NSW

**Purpose of Position**:
Brayco is a trusted provider of Commercial grade stainless steel Benches, Sinks and Shelves at everyday low prices across Australia & New Zealand. We are looking for an ICT Support Technician to join our team.

**Main Duties and Responsibilities**:

- Ascertain the hardware and software requirements for resolving technical issues.
- Ensure effective utilisation of software and equipment.
- Answering customer queries about hardware and software issues.
- Review and update knowledge base and technical support documentation to reflect current technical information on process or product.
- Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers.
- Setting up and downloading the proper software.
- Setting up computer networks.
- Follow agreed process and procedures by logging issues, requests and questions.
- Maintaining and replacing ancillary devices including printers, terminals and modems.
- Review and update knowledge base and technical support documentation to reflect current technical information on process or product.
- Investigating, and assessing basic technical problems reported by customers.
- Diagnose and troubleshoot issues relating to the following:

- 3CX
- Microsoft Teams Calling
- Access 4
- Networking, Firewall, WiFi and cloud issues
- Microsoft 365, SharePoint, Azure, MS Teams
- Windows & Apple operating systems

The job will be full time, with hours to be worked between 9.00 am and 5.30 pm Monday to Friday.

**Skills & Competencies**:

- **Customer service focused**: Committed to providing exceptional customer service across all methods
- written, phone and face to face.
- **Communication**: The ability to communicate clearly and concisely, varying communication style depending upon the audience.
- **Attention to detail**: Excellent attention to detail and written skills when communicating with others, both internally and externally.
- **Problem Solving**: The ability to logically diagnose and troubleshoot issues confidently and efficiently.
- **Solutions Focused**: The ability to think outside the box, to not only resolve the escalated issue, but the root cause of the problem whilst always having a solutions basedfocus.
- **Transparency**: Communicate freely and effectively and is open to feedback on performance.
- **Approachability**: Receptive to others' views and happy to assist other employees when needed
- **Passionate**: Encourages others and always bring their best self to work.
- **Accountable**: Owning situations and outcomes.

**Technical Skills & Experience**:

- A Diploma in Information Technology or similar.
- Relevant 3 years’ experience in lieu of formal qualifications.

Work Location: In person

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