Client Care Support

4 weeks ago

Robina, Australia Family Services Australia Full time

**About the role**

The Client Care Support will provide administrative assistance to Family Services Australia’s Workforce Australia Services. Position available at Robina as well as Tweed Heads South.

As a member of our Employment Services team, Client Care Support (CCS) will support the team to facilitate and encourage participants to develop and enhance their independence, employment, social and life skills.

Key accountabilities include:

- Prioritise, plan and manage administration and reception tasks
- Provide reporting, data entry and record keeping support

**Essential Criteria**:

- Administrative experience, preferably in a employment service, allied health, or community support environment;
- Excellent customer service skills and ability to interact well with consumers of a service, including vulnerable children and families;
- Experience working in a high pace customer service environment or an equivalent operating environments;
- Strong proactive problem-solving ability to resolve day to day operational priorities with sustainable solutions;
- Familiarity with or confidence learning new practice management software(s) and essential programs such as Excel, Outlook, and Word;
- Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances; and
- Current unrestricted Driver’s Licence.

**Benefits**
- Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
- Company mobile phone and laptop
- Professional, community-focused and person-centered team culture;
- Annual Training, Learning and Development Plan;
- Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP) and Rostered Days Off (RDOs); and
- Paid Annual Family Days at Easter and Christmas.
- Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals

**About the business**

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.

FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

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