Contact Centre Consultant

7 months ago

Southport, Australia Davidson Group Services Full time

**The Company**

This property management company is a leading provider within their industry, backed by over 70 years as an Australian owned established business. They offer a great culture with flexible hours and a positive work environment lead by their supportive manager. If career development is what you are after, there is opportunity to move into one of the many roles located in your choice of one of their 30 branches throughout Australia.

**The Role and Responsibilities**

You will be assisting with customers enquiries over the phone providing the best possible service to new and existing customers. You will be interacting with internal customers such as branches, management, and related departments, and external customers such as owners, solicitors, real estate agents, managers, and creditors. These topics will be including but not limited to building information and levy enquiries, service requests, suggestions and resolving customer complaints.
- Entering updates to owners' records such as change of owner or address, lessee information, mortgagee, direct debit information, etc.
- Handling enquiries such as payment adjustments, refunds, providing copies of notices, etc.
- Troubleshoot and resolve customer complaints by listening, clarifying information, adjusting accounts, refunding payments, engaging the Strata Manager, etc.
- Keep records of customer interactions and tasks, recording details of enquiries, complaints, or comments, as well as actions taken, ensuring all data is entered to our systems in an accurate and timely manner.

**Skills & Experience**
- Ability to work in a fast paced environment and handle a high volume of incoming calls
- Work as a collaborative team player. Ability to quickly find common ground and solve problems for the good of the team.
- Display clear and professional written and verbal communication skills.
- Ability to organize yourself and set priorities in order to achieve your work goals, using time management skills to ensure maximum quality and productivity.
- Be open to change as well as receive constructive feedback.

**About you**
- Proven exceptional customer service skills
- Dedicated to meeting their expectations and requirements.
- Collaborative problem solver, identifying what you need to accomplish based on your day-to-day responsibilities.
- Approach each work day with the companies values at the forefront of each task you complete, striving for success.

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