Aps 6 Intake Allocator

2 weeks ago

Canberra, Australia Department of Veterans' Affairs Full time

Salary Range: $97,735 - $110,982 + Attractive Superannuation

Intake Allocators (APS 6) work within the Open Arms Branch of the Department of Veterans’ Affairs (DVA), Mental Health and Wellbeing Services Division, providing operational support to ensure timely allocation of current and formerly serving Australian Defence Force (ADF) personnel, their partners and families to services. Reporting to the Assistant Director, the Intake Allocator is responsible for the management of the regional allocations queue. This involves reviewing intake assessments, liaising with clients as required, management of client expectations in line with organisational capacity, and liaising with clinicians and other key staff to facilitate the referral process.

Intake Allocators conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening. On occasion, they may conduct counselling intake assessment for internal referrals from Community and Peer Advisors and Clinical Care Coordinators.

**Duties**
- Collaboratively manage the regional allocation queue through liaison and consultation with Open Arms In-Centre Clinicians, Outreach Program Clinicians (OPCs) and administrative staff through:

- Daily oversight of the regional allocations queue.
- Review of intake assessments.
- Liaison with either Client Assist Contact Centre or the client directly to obtain further information as appropriate.
- Matching of clients to appropriate OPCs or In-Centre staff based on client need.
- Escalating and prioritising clients in consultation with an Assistant Director or delegate.
- Establishing and building positive relationships with regional OPCs
- Contacting clients on the waiting list when required.
- Conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening.
- Conduct counselling intake assessment for internal referral from Community and Peer Advisors and Clinical Care Coordinators, as required.
- Maintain a small clinical workload of clients as negotiated with the Assistant Director.
- Participate in community development and service promotion activities, as required.
- Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, as required.

**Mandatory
**- Qualifications as an AHPRA registered Psychologist or Psychologist with Provisional Registration / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
- Qualifications as a Counsellor with a minimum Level 4 Australian Counselling Association registration.
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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