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Aso6 Supervisor, Helpdesk and Reporting
4 months ago
**Department for Education**
**Job reference**: 599500
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone
**Why work with us**:
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
**About the Role**:
The purpose of the System Performance Division is to leverage data as a strategic asset to improve educational outcomes. We do this by effectively curating, managing, and analysing data, providing advice and insight to support evidence-informed practices, and fostering a data literate culture.
System Performance is responsible for providing data analytics and business intelligence services to the Department for Education and leads data governance.
The Assessments and Collections directorate is responsible for the coordination and delivery of enterprise assessments and their associated data collection functions. This includes the systemic management for the delivery of assessments and collections within schools including NAPLAN testing and marking, NAP samples, International Assessments (PISA, TIMMS, PiRLS) and being the NAPLAN Test Administration Authority for South Australia. The Assessments and Collections directorate is also responsible for other enterprise-wide collections including conducting parent surveys, the collection of A-E grades, and the provision of helpdesk services for the System Performance Division.
The Supervisor, Helpdesk and Reporting is responsible for planning, managing, reporting and evaluating the delivery of responsive, effective and client focused Helpdesk functions. The supervisor will be responsible for ensuring the helpdesk team is appropriately resourced, including the procurement and induction of staff, and ensuring the team are trained and providing high quality advice and support for the Division’s services and products. This includes ensuring helpdesk support documentation is up to date, procedures for supporting the Divisions services are adhered to, monitoring service levels and effectively utilising helpdesk tools such as ServiceNow and QMaster. This role will be required to work collaboratively and with flexibility across teams, based on peak workloads and priorities.
**Qualifications**:
**Essential**: Nil
**Desirable**: A tertiary qualification in IT, Computer Science, or related field
**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
**Remuneration**:
ASO6 $97,022 - $102,626 per annum (1.0 FTE), plus superannuation
**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter addressing the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
***
**Additional Note**:
This is a full-time (1.0 FTE) ongoing role.
**Applications close**: 25/06/2024 11:00 PM
