Service Delivery Analyst

3 months ago


Sydney, Australia Preacta Full time

This is an exciting opportunity for a Service Delivery Analyst to join an iconic Australian company on a long term day rate contract

In this role you'll work on a variety of tasks from Business as Usual company support to Project based work.

**About the role**:

- Day to day management of Workplace Technology services
- Ensure all SLAs are met through SLA reporting and ensure any direct impact is dealt with appropriately
- Ensure resolution of complex problems and incidents in a timely manner
- Co-ordinate and communicate with internal and external teams to provide updates and ensure projects are on track
- Work on Printer and Mobility incidents, upgrades and service reviews
- Extensive experience in Service Delivery or End User Computing
- Experience with Device and Mobility Support
- Strong communication and stakeholder management
- Experience with Vendor Management
- Technical knowledge across M365, Exhange, AD



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