Employer Service Excellence Manager

7 days ago

Melbourne, Australia Hostplus Full time

**Job no**: FEB8P

**Category**: Administration, Employer Service

**How will you make an impact?**

Are you passionate about creating outstanding service experiences and helping employers deliver on their superannuation commitments?

As the Employer Service Excellence Manager, you’ll lead the charge in driving service and operational excellence. Your work will directly enhance our ability to meet employer and member needs, navigate changes in the superannuation landscape, and exceed service expectations.

**The opportunity**

In this role, you’ll oversee and continuously improve our operational and servicing models to ensure market-leading outcomes for our employers. By collaborating with internal teams and external vendors, you’ll streamline processes, optimise technology, and deliver impactful communication strategies. You’ll take ownership of strategic initiatives, manage relationships with stakeholders, and ensure service providers meet their obligations, all while keeping our members’ best interests at heart.

**Key responsibilities include**:

- Leading the development of innovative servicing and operational strategies.
- Collaborating with vendors to implement best-in-class employer engagement and communication models.
- Managing contractual arrangements and service standards for external providers.
- Identifying and implementing business process improvements and technology changes.
- Maintaining frameworks for employer relationships and operational service delivery.

**About you**

You’re an experienced leader with a proven track record in operational and service excellence, within corporate superannuation administration. You bring a strategic mindset, exceptional problem-solving skills, and the ability to manage complex relationships. You thrive in dynamic environments and are driven to deliver meaningful outcomes for both employers and members.

**To succeed in this role, you’ll have**:

- 5+ years’ experience in corporate superannuation or a related field.
- Strong stakeholder management, negotiation, and communication skills.
- Expertise in managing projects, training activities, budgets, and service frameworks.
- A focus on continuous improvement, with a passion for identifying and implementing best practices.
- A tertiary qualification in a relevant discipline (desirable).

**What can we offer you?**

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid “flex leave”, so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth

Just to name a few

**About us**

At Hostplus, we passionately provide our over 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**Our commitment to diversity and inclusion**

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

**How do I apply?

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