Operations Team Leader

4 weeks ago

Fyshwick, Australia The Good Guys Full time

**Job no**:505177
**Work type**:Permanent Full Time
**Location**:ACT - Metro
**Categories**:Customer Service, Administration & Operations
**Advertised**:13 Feb 2023 AUS Eastern Daylight Time
**Applications close**:10 Mar 2023 AUS Eastern Daylight Time

**About Us**

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

**Benefits**
- Generous employee discounts available across JB Hi-Fi and The Good Guys
- Opportunity to grow and develop in a large retail environment
- Paid parental leave

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

**The Role**

Coordinate and supervise the stores operational functions in support of the store culture and the delivery of profitable sales growth.

**Key Responsibilities**:

- Coach and develop team members to support effective administrative process and systems, ensuring compliance to our stores policy and standard operating procedures including, cash handling, banking integrity, stock adjustments, transfers, and claims
- Work collaboratively within a team environment to deliver a positive experience for our customers and be able to resolve any customer complaints and queries
- Build and maintain working relationships with both internal and external stakeholders
- Manage web orders, including picking and packing orders for delivery

**To Apply**
- The Good Guys recognizes the importance of diversity and appreciates that different perspectives encourage innovation and create value for our customers. _
- #Fyshwick_

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