Project Officer

6 months ago


Brisbane, Australia Residential Tenancies Authority Full time

The role of the Project Officer (L&OD) is to support our projects and initiatives aimed at achieving the RTA's Strategic Plan, RTA Roadmap, and L&OD Strategy with a key focus on delivering the Customer Experience Capability Uplift Program.
This project is a comprehensive program of works aimed at enhancing the skills and expertise of the Customer Experience division at the RTA through leadership development, improved knowledge management tools and quality monitoring cycle, as well as refinement of existing and introduction of new training programs.
The aim of the Customer Experience Capability Uplift Program is to address the challenges of workforce retention, knowledge management, and succession planning, while meeting the evolving needs of the RTA's customers and achieving desired business outcomes.

**To be successful you will need**:

- Demonstrated ability to review strategy, operational and business plans to determine project deliverables, approach and outcomes
- The ability to collaborate and partner with key stakeholders on the ongoing development of initiatives and resolution of business issues to determine success
- Proven ability to manage and co-ordinate programs of work, including stakeholder management to ensure strong holistic outcome for the project
- Ability to analyse training needs, develop content, deliver instructor-led training and evaluate its success
- Demonstrated experience overseeing the transition of project initiatives into business-as-usual activities
- Exceptional written and verbal communication skills with the ability to identify and drive the continual improvement of organisational development activities
- The ability to work under pressure in an environment of competing priorities and managing multiple tasks within strict deadlines

**What we offer is**:

- The flexibility to work remotely up to 60% of the time
- Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
- A highly supportive culture that values diversity and inclusion while contributing to team success
- An employee Health & Wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social.
- Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework
- Resume
- 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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