Group Business Travel Consultant

2 weeks ago

Sydney, Australia Destination Sport Full time

**Group Business Travel Consultant**

**Destination Sport Travel**
**This is a hybrid role based in our Sydney, Australia office with flexibility for homeworking, so you must live within a commutable distance.**

As part of the **Destination Sport Group**:
This is a really exciting time of growth across the business, and as our **_Group Business Travel Consultant_** you will work alongside our highly skilled team to offer first line support to our clients wishing to book group arrangements for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.

**No two days are the same in our sports travel team, but on a typical day you will**
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Take ownership of complex customer enquiries received in writing or over the telephone
- Offer a variety of flight options, explaining fare rules when Booking flights
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Offer advice regarding destinations, best/most cost-effective carriers etc..
- Take ownership and responsibility for all client queries handled until successfully concluded
- Support any commercial agreements which are in place.
- Ensure the highest level of customer service is offered to internal and external customers at all times
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Maintain and Develop relationships with key clients.
- Utilise account management skills in order to retain and grow business
- Ensure that full support is given to the key preferred suppliers.
- Support any commercial agreements which are in place.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Achieve own sales target and lead by example at all times
- Demonstrate experience booking group flights, and coordinating bookings (within the sports travel industry would be highly desirable but not essential)
- Ticketing experience would be highly advantageous (but not essential)- Demonstrate excellent Worldwide travel knowledge
- Be proficient in using travel booking systems to a high level, including use of a GDS
- Be computer literate with strong IT skills: especially with Microsoft packages (Excel, Word,)
- Possess excellent customer service skills
- Be accurate with the ability to follow complex instructions
- Have the ability to work within a team environment to achieve team/department objectives
- Demonstrate exceptional communication skills both verbal and written
- Be well organised and quick to prioritise workload
- Have the ability to think logically and consider all relevant aspects with strong analytical skills
- Be flexible and able to prioritise tasks in line with business objectives
- Have the ability to work under pressure and to tight deadlines

**So if you are looking for your next challenge, please get in touch we'd love to hear from you

  • Groups Travel Consultant

    6 months ago

    Sydney, Australia Travel Trade Recruitment Full time

    $60000 - $75000 per annum + + super + bonus Sydney, New South Wales - Travel Agent - Permanent 5471CJ1 Favourite We are seeking an experienced Groups Travel Consultant for an exciting new role based in Sydney. **JOB DESCRIPTION -** As a group travel consultant, you will be dealing with groups of various sizes organizing itineraries to fit the clients...

  • Corporate Travel Consultant Opportunity with Flight Centre Travel Group

    2 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Company OverviewFlight Centre Business Travel (FCBT) is a specialist corporate travel solution of the Flight Centre Brand, created in 2012 to meet the needs of small to medium enterprises (SME's). We value a people-led, hyper-personal TMC offering.Salary and BenefitsThe successful candidate can expect an estimated salary of $85,000 per annum, with uncapped...

  • Travel Groups Team Leader

    6 months ago

    Sydney, Australia Travel Trade Recruitment Full time

    **Salary**: $75000 - $85000 per annum + Super Sydney CBD, New South Wales - **Sector**: Cruise, Home Working, Wholesale/Tour Op's - **Job type** Permanent 5496BD Favorite this job **Position Overview**: As the Travel Groups Consultant Team Leader, you will play a pivotal role in overseeing the group travel department. You will lead a team of passionate...

  • Luxury Travel Consultant

    1 month ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Unlock Your Potential as a Luxury Travel ConsultantAt Flight Centre Travel Group, we're seeking a skilled and ambitious individual to join our team as a Luxury Travel Consultant. As a key member of our team, you'll have the opportunity to work with high-end clients, crafting personalized travel experiences that exceed their expectations.Key...

  • Travel Coordinator for Groups

    1 week ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    Company OverviewWe are a dynamic recruitment agency specializing in the travel industry. Our goal is to connect exceptional talent with exciting opportunities that foster growth and success.About the RoleThis German-speaking Travel Coordinator will play a crucial role in planning and arranging group itineraries, providing expert travel advice, and delivering...

  • Luxury Travel Consultant Opportunity

    3 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Company OverviewAt Flight Centre Travel Group, we are one of a kind - Australia's leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. We are growing our business with ambitious travel consultants to curate one-of-a-kind holidays and authentic experiences to our discerning...

  • Luxury Travel Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    About the RoleWe are seeking a highly skilled and experienced Luxury Travel Consultant to join our team. As a Travel Advisor, you will have the opportunity to curate one-of-a-kind holidays and authentic experiences for our discerning clientele.Key ResponsibilitiesResearch and design bespoke itineraries for luxury clientsConstruct airfares and book travel...

  • Group Travel Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    We are seeking a highly skilled German-speaking Group Travel Consultant to join our dynamic team. As a seasoned travel professional, you will have the opportunity to design and deliver exceptional group travel experiences.About This RoleThis is an exciting opportunity for someone who thrives in a fast-paced environment, has excellent attention to detail, and...

  • Travel Consultant for Corporate SMEs

    3 weeks ago

    Sydney, New South Wales, Australia FCM Travel Full time

    About FCM TravelFCM Travel is the only travel management corporation in Australia dedicated to SME businesses. As a leading company in the corporate division of Flight Centre Travel Group, FCM Travel has become one of FCTG's most successful brands globally.We're looking for a multi-skilled travel specialist to join our thriving team as a Travel Consultant...

  • Luxury Travel Business Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Travel Associates Full time

    Company OverviewTravel Associates is Australia's leading luxury travel agency, certified as a great place to work and known for delivering exceptional client service. With a strong reputation for excellence, we are committed to providing unparalleled experiences for our discerning clientele.Salary and BenefitsWe offer a competitive salary of $80,000 per...

  • Travel Consultant

    3 weeks ago

    Sydney, New South Wales, Australia FCM Travel Full time

    Unlock the World of Luxury TravelAt FCM Travel, we're looking for a talented Travel Consultant to join our First and Business team. As a Luxury Travel Specialist, you'll help plan and book unforgettable experiences for our customers.About the Role:Utilize your travel expertise to sell destinations and products you're passionate aboutDeliver exceptional...

  • FCBT Corporate Travel Consultant Sydney Role

    3 weeks ago

    Sydney, New South Wales, Australia Flight Centre Business Travel Full time

    Unlock a Rewarding Career in Corporate Travel ManagementWe are seeking an experienced Corporate Travel Consultant to join our Sydney team at Flight Centre Business Travel (FCBT). As a key member of our team, you will be responsible for providing exceptional customer service and managing the travel programs for our corporate clients.Salary: $85,000 per annum,...

  • Travel Consultant

    3 weeks ago

    Sydney, Australia Travel Trade Recruitment Full time

    Role Overview:As a Retail Travel Consultant, you will be the first point of contact for clients seeking travel arrangements, both in-person and through online channels. You'll assist a broad range of clientele, from leisure travellers to business clients, ensuring that their travel plans are expertly tailored to suit their needs. This role requires strong...

  • Luxury Travel Business Director

    3 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    We are seeking a highly skilled Business Leader to drive our luxury travel business forward. This is an exciting opportunity for a seasoned professional to join our team and contribute to the success of our company.Salary: The estimated salary for this position is $120,000 - $180,000 per annum, depending on experience.About UsAt Flight Centre Travel Group,...

  • Corporate Travel Specialist

    1 month ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    About the RoleSick of booking point-to-point travel? Use your skills in a new way by becoming a Group Travel Manager at FCM Meetings & Events.No two days are the same in this exciting MICE travel management role.Be the master of your own domain - take control of your own projects and pipeline while working in a positive, supportive environment.About the...

  • Corporate Travel Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    About the Opportunity: We are seeking an experienced Travel Manager to join our team at FCM, a leading corporate travel and expense management consultancy. As a key member of our team, you will be responsible for managing the travel requirements of large market corporations, presenting travel solutions, and ensuring seamless business travel arrangements.

  • Travel Consultant Adventure Awaits

    2 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Unlock Your Travel PotentialWe are seeking a seasoned traveller to join our team as a Sales Travel Consultant. As a key member of our team, you will have the opportunity to share your passion for travel and open up the world for our customers.Compensation Package: Our compensation package is highly competitive, with a base wage plus uncapped incentives...

  • Travel Consultant Extraordinaire

    1 week ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Unlock a World of OpportunitiesYou're the go-to expert for travelers seeking unforgettable experiences. As a Sales Travel Consultant, you'll work with customers to craft personalized itineraries that exceed their expectations.About YouYou're passionate about travel and enjoy helping others explore new destinationsYou're skilled at building strong...

  • Assistant Business Leader

    1 month ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    Role OverviewWe are seeking an experienced Assistant Business Leader to join our team at Travel Associates, a leading luxury travel agency. This role offers a unique opportunity for a business-savvy individual to lead our team to success and growth.Key ResponsibilitiesLead a team of travel consultants and ensure the success and growth of the business and...

  • Luxury Travel Business Development Manager

    4 weeks ago

    Sydney, New South Wales, Australia Flight Centre Travel Group Full time

    We are one of a kind - Australia's leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry.As a Luxury Travel Business Development Manager, you will guide our highly successful team to new heights as we deliver one-of-a-kind holidays and experiences to our discerning clientele.About This...