Apac Implementation Manager

2 months ago

Sydney, Australia Procore Full time

We’re looking for an **Implementation Manager** responsible for successful delivery of professional service engagements for our Enterprise Customers. The **Implementation Manager **will manage internal and external resources to successfully and profitably deliver service engagements on time and on budget. This role is a balance of independent work where you’ll own and develop multiple new accounts at a time, and will also partner with Professional Services Consultants, Delivery teams, Strategic Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore.

This position reports to **Manager, Enterprise Implementation Services** and will be based in Sydney or remotely. We’re looking for someone to join us immediately.

**What you’ll do**:

- Work with clients to create a services strategy that focuses on outcome delivery. This consists of leading discovery and design workshops, developing gantt project plans, managing and forecasting resources, tracking and managing risk, building change management strategies, and fostering relationships with clients.
- Taking new clients and transforming them into Procore experts and evangelists through training (in-person and remote via screen sharing software), support, and relationship management
- Collaborate with key contacts, technical leadership, Sales and our Customer Success department to execute pre-packages and custom statements of work and onboarding strategies
- Create and manage services delivery timelines/project plans to ensure on time delivery of services and deliverables
- Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account
- Working knowledge of Procore’s product offerings, and a deep understanding of Procore’s business model, services, emerging technologies, and services best practices
- 5-15% travel to visit client sites, attend industry events, other Procore offices, and more

**What we’re looking for**:

- At least 4 years of experience managing Implementation delivery, training, and rollout of systems within or for complex organisations.
- Deep understanding of value drivers and establishing standard operating procedures
- Successful management of projects and SOWs to scoped outcomes and deliverables
- Strong empathy for customers AND passion for project management, construction, change management and technical training
- Procore platform users (highly preferred, not required)

While our Implementation team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore's clients are well-supported, educated, and fully adopted on our platform.

**Additional Information**

**Perks & Benefits**

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

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