Guest Services Agent Full Time

3 weeks ago

Melbourne, Australia InterContinental Full time

**About Us**

Join us in sharing the story of our rich heritage, surrounded by 1890s architecture adorned with two unique and stunning gothic-style facades. The InterContinental Melbourne the Rialto is nestled on legendary Collins Street in the heart of Melbourne's Central Business District. We are part of the world's first truly global luxury hotel brand, InterContinental Hotels and Resorts, and our hotels feature in the most discerning locations in every corner of the planet. Our colleagues thrive on proudly sharing their local knowledge on Melbourne’s best kept secrets and experiences, through local landmarks or experiences delivered to your room.

**What's the job?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a **Guest Services Agent**, you’ll be the person they rely on to handle front office transactions, offer local insights and anticipate every detail to create a stress-free experience. You’ll create the warm atmosphere that makes our guests feel at home in any location. You’ll have ambition, talent and obviously, some key skills. Please note, that whilst this position will primarily cover the front desk during the day shift, the occasional night shift (11pm-7am) may be required with notice.
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

**What we need from you**
- Hold a valid visa with the right to work in Australia
- At least 1 year of previous experience in a Front Office, Guest Services or a related role
- Qualifications in Hotel Management and/or Hospitality related field (preferred)
- Experience using Opera Property Management System is highly regarded
- IT Literacy and tech-savviness
- Strong communication skills and confidence in speaking to guests from all over the world
- Warm, welcoming energy
- Fluency in the English language; extra language skills would be great, but not essential
- Problem-solving skills that will turn potential issues into opportunities
- Impeccable grooming standards and good personal hygiene
- Fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg - we have the equipment to support you and keep you safe.
- Ability to work in a team and in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties, as required
- Full-time, and part-time roles are available. Flexibility to work a variety of shifts in a rotating roster - (nights, weekend and public holiday shifts are all available)

**What you can expect from us**

A once in a lifetime opportunity in joining a team that is re-energising and re-positioning the most iconic hotel in Melbourne. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - great room discounts and a catalogue of learning.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work within the beauty of 5 star service and surrounds. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues

  • Full Time

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23033482 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **AC Hotel by Marriott Melbourne Southbank** is looking for a **Guest Service...

  • Guest Service Agent

    7 days ago

    Melbourne, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23129309 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24012746 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they...

  • Guest Service Agent

    3 weeks ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    7 days ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia Pan Pacific Hotels Group Full time

    AustraliaPan Pacific MelbourneRoomsJob Grade:Full-TimePan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South...

  • Guest Services Agent

    7 days ago

    Melbourne, Australia AccorHotels Full time

    Company Description A fabulous opportunity exists at Sofitel Melbourne On Collins to join our Reservations Team. As the first port of call, you play an instrumental part in creating the everlasting first impressions of our guests, while delivering seamless experiences and exceeding expectations to make our guests stay fabulous. If this sounds like you,...

  • Guest Service Agent

    6 days ago

    Melbourne, Australia Oakwood Premier Melbourne Full time

    **The Company** Oakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of...

  • Guest Service Agent

    14 hours ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **General*** **Job Grade**: Part Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Hilton Full time

    Guest Service Agent **This position is open to Australian residents only or applicants who have the legal right to work in Australia.** **About Hilton Melbourne Little Queen Street** Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10...

  • Guest Services Agent

    4 weeks ago

    Melbourne, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Melbourne **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Melbourne Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying...

  • Full Time

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22220290 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023** We are thrilled to announce...

  • Guest Services Agent

    5 days ago

    Melbourne, Victoria, Australia Hyatt Place Melbourne, Essendon Fields Full time

    SummaryAbout Hyatt PlaceHyatt Place hotels provide intuitive design and quality offerings, delivered at great value. The Hyatt Place experience is designed to be simple and seamless and the brand was recognised by JD Power as achieving the highest levels of guest satisfaction among upscale hotel chains in 2015.About the RoleAs Guest Services Agent - Hyatt...

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia Oakwood Premier Melbourne Full time

    The CompanyOakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of luxury...

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia Hilton Full time

    Guest Service AgentThis position is open to Australian residents only or applicants who have the legal right to work in Australia.About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious...

  • Guest Service Agent Part Time

    2 weeks ago

    Melbourne, Australia Peppers Docklands Full time

    **Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the - art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Hilton Full time

    **This position is open to Australian residents only or applicants who have the legal right to work in Australia.** **About Hilton Melbourne Little Queen Street** Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Mantra on Little Bourke Full time

    A 4.5 star hotel in the heart of Melbourne, **Mantra on Little Bourke** offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Park Regis Griffin Suites Full time

    Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team. The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms. The hotel is part of StayWell Holdings Group and parent company Prince Seibu in Japan with hotels and...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Courtyard by Marriott Full time

    **Job Description**: **Job Number** 23145138 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff...