Boutique Manager

3 weeks ago

Perth, Australia The Talent Mill Full time

**Now Hiring | Australian Womenswear Designer | Karrinyup**

The Brand |

This brand is an iconic Australian Womenswear retailer that originated in Fremantle, Perth in 2002. Over the past 20 years the company has grown to become a highly respected fashion label in Australia with 9 flagship stores and over 100 retailers nationally. The brand’s philosophy is all about relaxed silhouettes with a focus on beautiful detailing and luxurious natural fabrics. They have an exciting opportunity to join the brand as their next Store Manager of their beautiful new Karrinyup location.

The Role |

We are looking for a dynamic and motivated individual with exceptional leadership skills and a strong desire to provide an outstanding customer service experience. Additionally you will:

- Lead, train and develop your team to achieve sales targets and provide exceptional, authentic and genuine customer service that is inline with the brand’s core values
- Be accountable for the team’s comprehensive understanding of brand, product knowledge, store presentation and customer experience and service standards
- Collaboratively work with your team to drive strong sales, customer experience results and conversions
- Strong decision making skills and initiative to actively increase sales, brand awareness and retention when on the boutique floor
- Take pride in maintaining an in-depth knowledge of the products, brands and industry trends

The Skillset |
- Lead and support the existing store team in delivering an outstanding customer experience that reflects the brand’s values.
- Have at least 2-3 years Fashion Management experience.
- Set the standard for customer service and sales in store through the development of store-level initiatives.
- Build store rosters that promote team development and operational efficiency.
- Ensure accurate management of timesheets and adherence to wages-to-revenue KPIs.
- Handle customer inquiries and complaints professionally, ensuring a positive experience that fosters brand loyalty and engagement.
- Implement and adhere to loss prevention policies and procedures, including seasonal stock takes and effective management of store inventory.
- Motivate and empower the team to achieve their full potential through personalized development plans, regular training sessions, and performance assessments.
- Maintain a consistently immaculate store, team, and product presentation that effectively speaks to our brand.
- Build strong relationships with the design team and deliver insightful feedback on product performance, customer preferences, and local market trends to drive sales.

The Offer |
- Opportunity to work with an Iconic Australian Fashion Brand
- Work in a stunning modern retail space
- A competitive remuneration package, including incentives
- A generous uniform and discount allowance
- A positive, genuine, open and supportive culture that recognizes and celebrates achievement.
- Flexible working hours

The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical, not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful relationships with all stakeholders.

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