Gqs Coordinator

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Introduction**:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.

We are seeking a GQS Coordinator that will be responsible for providing technical problem solving for assigned requests where customer requested parts are not active in Metso’s ERP system, local material is not up-to-date or where part(s) need to be identified.

**Team you will belong to**:
You will join a team of high achieving Service Technicians dedicated to providing technical liaison services between customers, product divisions and sales personnel.

This team mobilises collectively and autonomously based on the needs of our customer sites and the ability to do site based work is essential. The variety of works offered due to this provides exceptional opportunities for career and skill set growth.

**What you’ll do**:
Process requests for technical support according to defined guidelines and limits.
Provide support and answers to customers’ technical issues through part identification of the problem itself, research on answers and provide subsequent provision of guidance
Work with key expert network, locally and globally, when needed to answer more complex requests.
Research history of parts to identify commonalities to support global harmonization efforts.
Raise requests within SAP for creation and harmonization of Material Master Data.
Support Procurement Specialists in determining if supply.
Give clear instructions for Master Data to Modify the ERP Data.
Cross train with different product lines to develop technical knowledge for various Products.
Demonstrates dependability and punctuality.
Observes safety regulations and exhibits a concern for safety.
Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers
Responsible to expedite all activities on requests through daily communication with Expert Network including, but not limited to, Product Management, Purchasing, Project Management & Engineering to meet the customer’s requirements.
Establish and maintain a good company image by providing exceptional customer service, a professional attitude and up-to-date product knowledge.
Demonstrate cooperative team effort within the solutions group and the team.
Position requires excellent customer relation skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment.
Improve efficiency of Quotation Response Time (QRT).
Perform other duties and/or other special projects as required.

**To be successful in this role you will need**:
Bachelor of Science in Engineering or Associates degree certification
Relevant work experience in Customer Services, supply chain, product support or engineering.
Experience in mining, engineering, industrial or construction industry.
Experience with CRM systems.
Mechanical aptitude - ability to read and understand drawings.
Experience with Metso Outotec products.
Excellent verbal and written communication skills in English.
Strong familiarity with IT tools and ERP/integrated system (preferable SAP)
Valid passport for international travel and/or driver’s license for local travel must be maintained.

**WHO YOU ARE**:
Essential

Capability to articulate and communicate topics within the area of expertise to all levels of the organization.
Strong Customer service-customer satisfaction capabilities.
Must have ability to make reliable decisions during pressure situations.
Be willing to actively engage in problem solving opportunities.
A high level of computer skills is essential - Excel, Word, and Power Point.
Highly motivated individual with the ability to work under stress and meet the deadlines.
Strong communication skills, plus co-operation, interpersonal and presentation skills to manage internal and external interfaces.
**Language skills (written, listening and oral)**: English (mandatory).
High sense of urgency.
Ability to work in a team atmosphere.
Ability to work in a multi-cultural and multi-language atmosphere.
Must be capable of effectively and accurately working on several tasks at one time, and organizing, prioritizing tasks, decision making and working in a fast-paced environment.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
The employee is occasionally requi