Administration & Customer Support Assistant

3 weeks ago


Molendinar, Australia Frontline Human Resources Full time

**Key benefits**:

- Competitive pay rate of $30 per hour
- Flexible working hours with the option of a 30- or 38-hour week, Monday to Friday (with flexible start and end times)
- Possibility of a temp to perm position for the right individual
- Work alongside a supportive team in a fast-paced environment

**Key Responsibilities**:
As an Admin Support professional, you will play a vital role in ensuring the seamless coordination of resources for the repair and servicing of industrial doors. Your main responsibilities will include:

- Answering inbound calls and managing customer inquiries
- Efficiently managing technician schedules
- Managing customer relationships and driving satisfaction
- Coordinating and scheduling jobs
- Maintaining accurate service reports and document management

**Skills & Experience**:
To excel in this role, you should possess the following skills and experience:

- Proven experience providing high-level administrative and organisational support
- Ability to work autonomously, multitask, and demonstrate initiative in a fast-paced environment
- Strong interpersonal skills to build and maintain effective relationships with team members and customers
- Intermediate to advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Adaptability to changing schedules and priorities
- Excellent time management and organisational skills
- Previous experience in service scheduling is advantageous

**Personal Attributes**:
We are looking for someone with the following personal attributes:

- Exceptional customer service and data entry skills
- Keen attention to detail and strong organisational and planning abilities
- Diligent and meticulous in following processes thoroughly
- Approachable and personable, with the ability to build strong customer relationships
- Excellent multitasking skills and a positive "can-do" attitude
- Strong written and verbal communication skills
- **We are an equal opportunity employer committed to diversity and inclusion in the workplace.**_

**Job posted on 26 Jun 2023**

**Queensland**
Molendinar

**Temporary**

**Administration & Office Support**
Administrative Assistants

Do you have any questions about this role?

Speak to a consultant
Contact your local Frontline branch
or call 1800 642 006



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