Admissions/customer Service Admin Officer

2 months ago

Clayton, Australia Monash Health Full time

Reference Number
- 60450
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- HIS Admissions/Customer Service
- Location
- Monash Medical Centre Clayton
- Position Summary
- Permanent Part Time 5-6 shifts per fortnight

Health Information Services (HIS) at Clayton has an exciting opportunity for enthusiastic and experienced Administration/Customer Service Officer to join our team at the **Main Reception** of **Monash Medical Centre.**

Are you passionate about delivering exceptional customer service?

**About Monash Health**

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

**About the HIS Team and the Role**

In this administrative role your primary responsibilities will include:

- Provide customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD).

**Operating Hours**

The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open 7 days per week. Shifts start and finish times may vary between 7am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow

Staff may also be required to travel to other Monash Health sites.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- Thrive in a busy and multitasked workplace
- Have a desire and passion to learning new systems and processes.
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Flexibility in availability, rostering and working hours is essential.
- Demonstrated ability to complete tasks in timely and accurate manner.
- Is a team player and customer service focused.
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.

**What’s in it for you?**

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

**Things you need to know**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.
- Selection Criteria
- Extensive Customer Service Experience
- Flexibility to cover shifts at short notice
- Availability to work morning and afternoon shifts as required over a 7 days a week roster
- Experience in the Health Industry
- Ability to work at all sites as per advertisement
- Experience using the Patient Administration System iPM or similar
- Seeking Part time employment.
- Contact Person
- Name
Position
Phone
- **Elizabeth Andrews**

**Acting Manager
- Monash Sector Admissions/Customer Service**

**9594 2046**
- Advertising Closing
- 24/04/2023

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