Automation Support Officer
6 months ago
OFFICIAL
**Position Description **- **Automation Support Officer** (Temporary, Project Based)**
Work Hours: 72.5 hours per fortnight (36.25 hours per week), between 7:00am and 5:00pm.
Expected Rate: ~ $73.00 per hour inclusive of GST.
**Key Responsibilities**
- Support the development and training of the automation project
- Collect documents from across the business
- Training of the document processing platform
- Handling service desk requests for Rapid and Portals
- User roles and permission management
- Portal user management
- Document and template management
- Fund set up and ongoing fund maintenance
- Interest rate updates
- End to end communication with users from identifying issue, to troubleshooting, to resolution
- Assist in the QA process
**Skills and Abilities**
- Ability to work in a service desk environment
- Experience in task prioritisation
- Excellent communication skills and ability to work in an agile team
- Ability to learn and use various cloud platforms and software systems
**Knowledge**
- Sound knowledge of agile software development life cycles
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