Aje Athletica Harbourtown Stock Lead

5 months ago

Gold Coast, Australia Aje. Full time

AJE ATHLETICA is a premium athleticwear brand created through the lens of the Aje fashion house. Designed to enrich physical performance and support through well-being, each AJE ATHLETICA collection encompasses 70% consciously sourced materials. AJE ATHLETICA recognises that the balance between humanity and planet Earth is the ultimate in wellness.

The AJE ATHLETICA stores are an immersive physical landscape for our ambassadors and guests to share their knowledge and passion for wellness. As a special part of the Aje World, these spaces inspire our customers to perform to new heights and experience an exciting chapter in Aje History.

AJE ATHLETICA invites you to be a part of this new era as we have an exciting opportunity for a Full-time or Permanent Part-time Stock Lead to join our new Harbourtown sanctuary.

Inventory Management
- Actioning and managing all Floor to Door transactions, Click and Collects and Ship from store transactions in a timely manner
- Receive, inspect and unpack all incoming shipments, highlighting any discrepancies, damages and delays
- Process damaged stock on a timely basis according to company guidelines
- Accepting new deliveries and ensuring stock is unpacked, neat and tidy with correct labels attached
- Actioning and managing all consolidation requests in a timely manner
- Managing fortnightly stock rotation from 'home" back room to offsite (If the home has an offsite)
- Ensure that pathways and stock accessibility is clear from rubbish, leftover stock and cartons
- Responsible for preparation & execution for stocktake
- Reporting, investigating and managing stock discrepancies efficiently
- Be the first point of contact to collect stock from an offsite for a customer
- Enhance client experience by ensuring stock is easily accessible
- Work with management team to understand sales trends and arrange back of house stock to ensure trending items can be accessed in a timely manner
- Ensuring product labels are constantly maintained to reflect accurate stock position for functionality
- Develop and share ideas to increase stock efficiency

Customer Service
- Assisting customers with merchandise (styling, sizing, product knowledge)
- Maintaining an in-depth knowledge of the product and brand to provide advice and recommendations as needed
- Responsible for increasing the VIP customer base
- Responsible for customer and VIP customer follows ups
- Ensure customers are well-informed on any current sales, rewards programs, and store return policy
- General customer service duties such as: Greeting customers who enter the shop and fitting room service
- Converting customers into sales
- Achieving store budgets and KPIs
- Resolving customer complaints in a professional manner
- Answering queries from customers
- Dealing with customer refunds
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards
- Update customer records in the company database as required
- Process payment by using cash register, credit card machines, and/or POS (point of sale) computer systems
- Providing the Assistant Store Manager with customer updates, feedback, and reports.
- Effective communication with internal and external customers
- Nurturing relationships with all VIP customers, ensuring they are kept educated in a friendly manner regarding all new deliveries, upcoming sale activity, and VIP events.

We recognise the impact our team has on our success. To show our appreciation we want you to enjoy...
- It is hard to not embrace the AJE ATHLETICA style with generous employee discounts and staff wardrobe
- Your growth is our growth, training and development programs are recommended and encouraged
- Increasing positive corporate responsibility, reflected through our Aje Aware Charter
- No key achievement and success goes unnoticed

Connect with us, we look forward to hearing from you and telling you more about life at Aje
- At Aje, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception._

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