Customer Experience Manager

2 months ago


Victoria Point, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Role**

**Key Accountabilities**
- Act as a key point of contact for the customer from contract exchange through to settlement and the completion of applicable warranty periods
- Actively drive positive relationships with external stakeholders including coordinating with our builders onsite to enhance external networks & ensure commercial outcomes for Ingenia
- Responsible for quality control inspections on completed new homes
- Manage and coordinate pre-settlement inspections, settlement and post-settlement maintenance procedures, including 90 day maintenance inspections
- Assist residents with all questions and reasonable requests in relation to the purchase of their new home
- Input all home maintenance and warranty related information, data, updates and/or issues into the CRM database
- Track and identify outstanding maintenance items against assigned projects
- Ensure that residents are informed of necessary dates, changes and information relating to their new home purchase, maintenance period or warranty
- Negotiate and resolve disputes in a professional manner
- Perform administrative duties as required
- Maintain professional conduct at all times, acting as an ambassador for Ingenia Communities

**About You**
- Strong computer literacy skills (MS Office, Outlook and Excel)
- Knowledge and use of Microsoft Dynamics CRM
- Previous administration experience
- Customer service oriented with strong interpersonal and presentation skills
- Strong attention to detail in defect management
- Highly presentable with the ability to communicate with a variety of stakeholders
- Strong organizational skills with a proven ability to work to deadlines
- Articulate and well spoken
- Proactive team player
- Confident and proficient at dealing with people
- High level of ethics and integrity in all dealings
- Attentive listener

**Culture and Benefits



  • Victoria Point, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...


  • Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Located in a vibrant and central location Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to exceed targets, we...


  • Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Career opportunity with one of the largest automotive groups in Australia. Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills...


  • Victoria Park, Australia Autoleague Full time

    Exciting and rewarding career opportunity - Dynamic and supportive workplace culture - Opportunity to earn uncapped commission based on performance Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to...


  • Victoria Point, Australia Pressed Dry Cleaning Full time

    Our **Customer Service Attendants** are the first point of contact in providing exemplary service to our loyal customer base. You will welcome customers, receive and prepare garments for cleaning, and complete payment transactions. **Key tasks**: - input incoming orders, complete order pick-ups - complete payment transactions and daily till...


  • Victoria Point, Australia Pressed Dry Cleaning Full time

    Our **Customer Service Attendants** are the first point of contact in providing exemplary service to our loyal customer base. You will welcome customers, receive and prepare garments for cleaning, and complete payment transactions. **Key tasks**: - input incoming orders, complete order pick-ups - complete payment transactions and daily till...


  • Victoria Point, Australia Heritage Bank Full time

    On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged to form Heritage and People’s Choice - Australia’s leading mutual banking organisation. - We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading...


  • Victoria Point, Australia YMCA Brisbane Full time

    **The YMCA** offers classes for children from crawling age through to 13 years, youth classes from 14 years up, and adult classes. Our programs encourage children to participate in a safe and structured environment. We have a variety of gymnastics programs for different levels to suit everyone's needs. Gymnasts gain self-confidence, develop personal...

  • Store Manager

    3 weeks ago


    Victoria Point, Australia Dusk Full time

    An **exciting opportunity** now exists to join Australia’s largest retailer of candles and home wares - **dusk**.** dusk** currently has over 90 stores in Australia and continues to grow. **dusk** promotes a strong Team culture of excellence, accountability, integrity and having a can-do attitude. As a **dusk Store Manager**, your role is to manage all...


  • Victoria Point, Australia Telstra Full time

    Employment Type Permanent Closing Date 21 May 2023 11:59pm Job Title Full-time Customer Service & Sales Consultant VICTORIA POINT Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...

  • Customer Service

    2 months ago


    Victoria Point, Australia Telstra Full time

    Employment Type Permanent Closing Date 27 Mar 2023 11:59pm Job Title Customer Service & Sales Consultant VICTORIA POINT Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Centre Manager

    3 weeks ago


    Victoria Point, Australia YMCA Brisbane Full time

    Since 1864 the YMCA of Queensland has been servicing the Sport and Recreational needs of Brisbane’s local communities. **“**The Y”** operates several fitness clubs across South East Queensland, providing gym, group fitness and aquatic facilities to the community. At the Y we’re all about community and connection and are always ready to welcome new...

  • Customer Assistant

    1 week ago


    Victoria Point, Australia Dan Murphy's Full time

    **Customer Assistant | Dan Murphy’s** Deliver a world-leading customer experience with an iconic Aussie brand - **Exciting customer-facing opportunity**: - **Dynamic and motivated team**: - **Competitive hourly rate with amazing team benefits** **About Dan Murphy’s** In 1952, an ambitious and plucky upstart opened a liquor store to rival his...


  • Victoria Point, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...


  • Victoria Point, Australia Telstra Full time

    Employment TypePermanentClosing Date12 June 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Store Manager

    2 weeks ago


    Victoria Point, Australia Pandora Jewelry Full time

    **The role**: Reporting to the Regional Sales Manager, the Store Manager at **Victoria Point **is responsible for leading the store through focused ability in coaching, motivating and team goal setting. Aligning with the Assistant Store Manager to deliver expected excellence in store performance, retail store operations and achieving our Pandora business...

  • Retail Store Manager

    23 hours ago


    Victoria Point, Australia Nutrition Warehouse Full time

    Nutrition Warehouse is looking for a passionate Store Manager for our brand new store in Victoria Point! If you love helping people reach their health and fitness goals, we want to hear from you today. **LIFE AT NUTRITION WAREHOUSE** We are Australia’s **leading and largest health & sports supplements retailer! **We have **over 100 stores nationwide...

  • Store Manager

    2 weeks ago


    Victoria Point, Australia Liquorland Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role**: As part of Coles...


  • Victoria Point, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...


  • Victoria Point, Australia Ally Fashion Full time

    WHO ARE WE? Ally Fashion is an Australian-based multi-brand fast-fashion destination that provides its customers with value, quality, and on-trend outfits through an enthusiastic, fun, and professional team. Ally first opened its doors in Sydney in 2001 and now has over 150+ stores nationally as well as a thriving online store shipping worldwide. ABOUT THE...