Tenancy Worker

Full-time - Permanent

Brunswick, VIC

**About the Organisation**:
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

**About the Role**:
Baptcare Affordable Housing (BAH) is an innovative and unique Community Housing Organisation. BAH built Australia’s first highly energy-efficient PassivHauses for social housing and are in the midst of an exciting period of growth to continue to play our part in responding to the challenges of Australia’s housing crisis.

This is an opportunity to join our small, highly supportive team at one of the Australian Financial Review’s 2022 ‘Best Places to Work’, and make a real difference in lives of our current and future renters.

The Tenancy Worker is responsible for providing a high standard of professional tenancy management services to the BAH portfolio. Supporting the tenancy and property management functions of Baptcare’s ‘Sanctuary’ program, Tenancy Workers adopt a person-centered approach, operating in accordance with the Residential Tenancies Act, Baptcare’s values and best practice in community housing to support the provision of quality, safe and affordable housing. In collaboration with the wider BAH team, the role contributes to the establishment and continual improvement of systems and processes.

**Key Selection Criteria**:
Demonstrated experience in tenancy and property management, preferably in the community/public housing sector

Ability to work highly effectively both in a team environment and autonomously, with limited supervision

Strong attention to detail and proven problem-solving skills

Excellent written and verbal communication and interpersonal skills, with the capacity to communicate effectively and negotiate with a range of stakeholders

Strong IT literacy, including proficiency in Microsoft Office and tenancy/property management software

Demonstrated skills in time management, prioritization, planning, and organization to efficiently handle multiple responsibilities

Alignment and commitment to Baptcare’s Mission, Vision and Values

About You

You are passionate about continuing to grow your career in the Property/Housing and Homelessness space. Solutions focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals. You are a true business partner that instils trust in your stakeholders by demonstrating integrity and accountability.

Working as part of a close-knit team, you collaborate with and support others, demonstrating respect in your day-to-day actions.

**You will ideally bring the following**:
Demonstrated experience in Social Housing tenancy work or similar role

Tertiary qualification in a relevant field, or extensive experience in community or public housing tenancy management

Strong communication skills with an understanding of the various regulation in the social housing sector.

Strong computer literacy and knowledge of Microsoft Office.

Previous experience working in housing or community services, socio-economically disadvantaged and other vulnerable groups desirable

Satisfactory National Crime Check, renewed every three (3) years

Driver’s Licence and own reliable vehicle

Full and ongoing Right to Work in Australia

**Benefits**:
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Access to confidential counselling and support services.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Opportunity to make a significant contribution.

**How to Apply**:
Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have had or be willing to get two COVID vaccinations.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safet