Level 2 Software Support Analyst

4 months ago

Sydney, Australia Hatch Full time

** This role is at Noggin (not for Hatch)**

Hatch is supporting Noggin to find a great Level 2 Software Support Analyst to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Noggin.

**About the role at Noggin**

This role is integral to ensuring we are providing best-in-class software support to our clients because let's face it - lives depend on it. This is a unique opportunity to support a meaningful software platform that makes a genuine difference in the world around you. Sure, you've had software support experience before, but not like this. Each and every ticket that comes your way will have its own set of unique anomalies and configurations for you to investigate, and you’ll be dealing with more complex and challenging tickets.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Noggin.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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