Product Experience Specialist, Consumer

2 months ago

Mount Waverley, Australia Techtronic Industries (TTI) Full time

**Sowho are we?**
Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. TTI’s portfolio includes market leading brands such as Ryobi, AEG, Hoover, Vax, Kango and Empire.

We are committed to ensuring our people have a great experience, in addition to an exciting and challenging role we also provide a range of great employee benefits including:

- **Lifestyle**: Hybrid working model to support flexibility.
- **Personal Development**:Access to LinkedIn Learning and professional development programs.
- **Health & Wellbeing**: Paid Parental Leave and Employee Assistance Program.
- **Discounts & Perks**: Generous discounts on company products.
- **Social**: Recognition programs and social events to celebrate our team's achievements.

**What your day-today looks like**:

- Gather insights and requirements through various stakeholders including end users and customer channels to understand customer needs and pain points.
- Facilitate field testing of product samples with end users and onsite team.
- Ensure that products are represented correctly to ensure accuracy of content being produced by providing ongoing support to Customer and Strategy team.
- Using data driven insights (e.g., product reviews, VoC, etc), reporting on product performance and acting as the feedback loop into product teams for continuous improvement.
- Develop product information that supports the pipeline of internal and external stakeholders’ requirements.

**What you will bring**:

- Strong Product knowledge - Power tools or Power Garden equipment advantageous.
- Ability to build relationships and engage with multiple stakeholder groups.
- Experience presenting to customer groups and commercial partners via video camera.
- Trade profession will be advantageous.
- Excellent problem solving and project management skills.
- Experience in trade profession will be advantageous.

**If you are ready to join a growing organisation and be a part of an outstanding team, we would love to hear from you

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