Application Support

4 weeks ago

Bendigo, Australia Apiam Animal Health Full time

**DYNAMIC and EXPANDING organisation | **STABLE career opportunity**

**Highly experienced and supportive team | **Bendigo / Melbourne location**
- **Full Time (Permanent) Position**:

- **Industry leading organisation.**:

- **Opportunity for further career development.
***About the Company**:
**Apiam Animal Health (Apiam) is one of Australia’s leading rural veterinary businesses made up of 75 business sites as part of a team of around 1100 dedicated professionals. Apiam is made up of well
- established vet clinics, allied businesses and warehousing and logistics services that are spread Australia wide**.

**About the Role**:
Providing support to a variety of stakeholders, your key responsibilities may include:

- Action requests or incidents escalated to Service Desk in relation to PIMS
- Manage Incident and Requests in accordance with defined processes and to the agreed standards
- Assist with PIMS implementation project and rollout
- Conduct onsite training and assist with go live
- Adhoc project tasks as requested
- Work collaboratively with BSN, business managers, vet director and clinics to improve processes and bring in efficiencies.
- Document SOP and help with process implementation in clinics relating to PIMS

**About You**:

- Excellent** communication** skills, with a strong client focus.
- Have experience supporting Microsoft products including **Windows 10, **Office, Excel and SQL knowledge**.
- Experience on working on projects, system implementations and providing end user training.
- Practical experience in the use of IT **ticketing systems**.
- The ability to **manage** and **prioritise** incoming client requests.
- Demonstrated** problem solving** skills, with the ability to work in high pressure environments.
- A **professional** and **‘can-do’** attitude towards work.
- Current **drivers’ license**.

If you’re interested in joining a progressive organisation with the prospect of taking your career in IT to new heights, we encourage you to APPLY today; an opportunity like this won’t last

**Location: Bendigo VIC**:
**Bendigo**:

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