Medical Receptionist

Family Health Clinic Malvern is looking for an enthusiastic casual medical receptionist to join our busy team. The successful applicant must have previous medical receptionist experience and the ability to work under pressure in a challenging and changing medical environment.

Casual to start with the ability to work on Saturdays a must, opportunity to move to full-time.

**Practice Hours**:
Monday - Friday: 8:30am - 8pm

Saturday & Sunday: 9am -1pm

**Duties and Responsibilities**:

- The first point of contact for the business providing timely, professional, friendly and empathetic customer service both in-person and over the telephone.
- Ensure patients’ needs in terms of immediate and ongoing care are met before and after consultation
- Accurately process patient payments via cash, EFTPOS, and direct bill transactions
- Communicate effectively with patients, doctors, practice nurses, management and other support staff at all times.
- Responsible for day to day accounting re: practice management billing software (Best Practice)
- Perform routine office tasks such as sorting incoming mail, filing, photocopying, faxing, scanning and any other office errands as required.

**Essential Criteria**:
Previous experience as a Medical Receptionist essential.
- Demonstrated organisational and administrative skills
- Excellent written and verbal communication skills
- Ability to communicate comfortably and effectively with the diverse community service by this Medical Practice
- Excellent telephone manner
- Ability to accurately record and transfer messages
- Demonstrated a high level of computer skills
- Demonstrated ability to multi-task and work under pressure

**Desirable Criteria**:

- Knowledge of Best Practice and Hotdoc an advantage
- Previous experience within the medical industry
- A customer service background or receptionist experience highly desirable

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