Deal Desk Manager

2 months ago

Melbourne, Australia Udemy Full time

**About us**:
At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.

Talented people are everywhere, and the right opportunity can be hard to come by. That's why we're focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and the US. Learn more on our company page.

**About you**:
You're a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company's growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

**About this role**:
You will be a key member of the **Revenue Operations** team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organization to the next level. This is a full-time position reporting to the Senior Manager of Deal Desk. The Deal Desk Manager is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process. You will be responsible for defining standard deal procedures, providing analytical and process support to complex, non-standard deals, and facilitating approvals from the respective decision-makers.

**_ This is a (2 day in the office) hybrid position based out of our office in Southbank._**

**What you'll be doing**:

- Lead a growing RevOps presence in APAC. Support and mentor Deal Desk Admins as they are hired in the region in order to support the rapidly expanding Udemy for Business.
- Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.
- Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions.
- Provide training to the sales team on deal structuring and best practices to increase deal velocity.
- Contribute to Deal Desk initiatives by leading special projects, including the creation of the playbook for non-standard deal structure models, Deal Desk automation, dashboards, sales analytics, and various performance metrics.
- Identify and drive implementation of new tools and process improvements to support growth.

**What you'll have**:

- 5+ years experience driving operational improvements in a Deal Desk or Sales Operations function for a high growth US based B2B SaaS company. Experience operating on a team of over 100 sales reps is a plus.
- Demonstrated track record of process improvement for contract processing and general support to the sales organization.
- Strong organizational skills and business judgment with the ability to handle projects independently end-to-end.
- Excellent interpersonal, communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level and to work with cross functional partners.
- Ability to work independently across multiple time zones and coordinate with management based in the US

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

**Life at Udemy**:
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

- We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
- Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, mo

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