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Administrative Assistant

1 month ago

Revesby, Australia Mega Clean Full time

**About Us**:
Join our dedicated team in providing top-quality carpet and upholstery cleaning services to our valued clients. We pride ourselves on delivering exceptional customer service and a hassle-free experience from the moment clients contact us to the final cleaning outcome.

**Job Overview**:
We are seeking a highly organised and proactive Administrative Assistant with strong communication and time management skills. In this role, you will be the first point of contact for our customers, responsible for managing enquiries, converting leads into bookings, and ensuring a smooth schedule for our technicians.

**Key Responsibilities**:

- Answer and handle incoming calls and customer enquiries in a friendly and professional manner.
- Provide accurate quotes based on customer needs and service details.
- Convert potential customers into confirmed bookings through excellent customer service.
- Schedule and organise daily bookings, assigning them into efficient day-to-day runs for our cleaning technicians.
- Maintain and update our booking system accurately and in a timely manner.
- Liaise with technicians to ensure they are well-prepared and informed of their schedules.

**Requirements**:

- Proven experience in an administrative or customer service role, ideally within a service-oriented business.
- Exceptional communication skills, both verbal and written.
- Excellent time management and organisational skills.
- Ability to work efficiently within a booking system and coordinate schedules effectively.
- A proactive and positive attitude, with the ability to handle multiple tasks.
- Basic computer proficiency, particularly with booking systems and customer management software.
- Have experience within the servicing industry.

**What We Offer**:

- A supportive and collaborative team environment.
- Competitive hourly rate or salary (dependent on experience).
- Opportunities for growth within the company.

**Job Types**: Part-time, Casual

Pay: Up to $1,000.00 per week

Expected hours: 25 - 35 per week

Schedule:

- 8 hour shift

**Experience**:

- Sales administration: 1 year (preferred)
- Desktop administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person