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Veterinary Practice Manager

7 months ago

Fairfield, Australia VetPartners Full time

**Yeronga Vet Surgery **has an exceptional opportunity for an experienced **Veterinary Practice Manager (Qualified Vet Nurse) **to join our pet loving team.

**What we can offer**:

- Attractive salary and benefits
- Superb location
- Lead a team of three friendly vets and seven support staff
- Become a dynamic leader of customer experience, service excellence and gold standard care
- Join our community of practice managers, veterinarians, and nurses

**About The Clinic**:
Yeronga Vet Surgery has become an icon of gold standard veterinary care in Brisbane. The team pride themselves on the health and wellbeing of small animals, genuine client relationships and a relaxed collaborative culture. Our entire team are experienced and dedicated professionals who aim to provide comprehensive and compassionate veterinary services.

**About The Role**:

- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.

**About You**:

- Holds experience in a practice manager or head vet nurse position
- Minimum of 3 years vet nursing experience preferred
- Strives for high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident - we use RxWorks.
- Possess strong problem solving, decision making and organisational skills
- A genuine, warm and supportive style that enjoys caring for people who care for animals