Replenishment Manager

3 weeks ago


Sunshine Coast, Australia CG Recruitment Full time

**Customer Service and Replenishment Manager**

**Food Manufacturing - FMCG**

**Based on the Sunshine Coast our client is seeking a Customer Service and Replenishment Manager for their busy Factory.**

**From humble begins to one of Australia’s leading bakery businesses**

**How would you like to smell tasty breads and cakes all day long?**

**Is Customer service along with Logistics and supply chain your jam?**

As the **Customer Service and Replenishment Manager**,** you will plan and implement the overall logistics strategy, ensuring product ordered is delivered on time and consumer queries and complaints are responded to in a timely manner.

**The Role**:

- Plan and implement the overall logistics strategy.
- Product logistics and deliveries
- Managing customer queries and complaints ensuring communications are reported and dealt with effectively and efficiently
- Processing orders and credit notes where required
- Problem solving of stock shortage issues
- On time and accurate reporting to key customers, in collaboration with the sales team
- Brand management
- Ensure the development & implementation of efficient, customer focused Supply Chain policies and processes to support service, cost, and inventory targets
- Ensure product is planned through internal and external manufacturing and delivered on time in full to our customers
- Contract management of 3PL service level agreements for transport and storage
- Optimise finished goods working capital to deliver customer required DIFOT at minimum cost.
- Team Leader and Team Player - mentor, coach, positive reinforcer and trainer
- Tertiary qualifications in Logistics/ Business or related disciples preferred
- Proven experience in food manufacturing supply chain environment
- Excellent Customer Service skills
- Strong leadership and management skills
- Strategic and planning skills
- Strong coaching and mentoring
- A natural trouble shooter
- High attention to detail and time management
- Exceptional communication skills (internal and external)
- High level of proficiency with Excel/ERP software.
- Strong analytical and reporting skills
- Computer savvy
- Unlimited working rights in Australia
- Own Transport and full drivers license


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